Broad Acres Health and Rehabilitation
Strong Medicare quality ratings; families often praise warm, attentive cna staff for some residents. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While recent reviews suggest a more positive environment, the history of severe neglect reports is concerning. If you consider this facility, ensure you have a plan to visit frequently to monitor your loved one's care, as multiple families noted that consistent oversight was necessary to ensure basic needs were met.
Google Reviews
Google Reviews
19 reviews analyzed“Broad Acres Health and Rehabilitation receives highly polarized feedback, with some families praising the attentive care and warm atmosphere, while others report severe neglect and administrative failures. Critical concerns include chronic understaffing, poor communication, and instances where residents' basic medical and hygiene needs were allegedly ignored. Families considering this facility should be aware of the significant disparity between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive CNA staff for some residents
- Active social calendar and bingo
- Helpful administrative staff during the intake process
Concerns
- Chronic understaffing leading to neglected basic care (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff/getting information (mentioned by 2 reviewers)
- Administrative callousness regarding room availability and patient transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard great things about your social calendar and bingo nights; what are some other favorite activities the residents enjoy together?
- 2We want to make sure communication is seamless with the care team; what is the best way for us to stay updated on our loved one's daily needs and any changes in their condition?
- 3Since we want to ensure all medications are handled with precision, could you walk us through your specific process for medication management and double-checking dosages?
- 4How does the facility manage staffing during busy shifts or overnight hours to ensure that basic care needs and hygiene are consistently met for every resident?
- 5In the event of a sudden medical emergency or a change in health status, what are the immediate steps the nursing staff takes to coordinate care?
- 6We noticed your administrative team is very helpful during the intake process; how do you handle the transition and room assignments to ensure a smooth move-in experience for new residents?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been here for over 2 and 1/2 years. She really likes living here. She gets out and about every afternoon for bingo and activities.”
“If a family member was not there to check on my grandmother daily she wouldn’t have received any care whatsoever. We needed to constantly remind them and ask them to empty her colostomy bag and wound care.”
“The woman in administration was callous and uncaring about where our sister could go. She was dripping honey in the beginning when”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about nursing staffing, medication management, and resident care at this facility, with 4 complaint-triggered deficiencies among 18 total issues across 6 surveys. The most recurring problems involve nursing services, medication management, and fire safety violations. While all deficiencies show correction dates, the pattern of complaints and repeated issues in critical care areas suggests families should carefully evaluate staffing adequacy and medication oversight during visits.
May 28, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Sep 13, 2024Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Sep 13, 2024Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 8, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 6, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 31, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Broad Acres Health and Rehabilitation
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit broadacresnursing.org
Medicare data downloads
Original nursing home datasets
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