Bridgeway Care and Rehab Center at Bridgewater
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 134 Google reviews
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What this means for your family
Bridgeway offers a modern, clean environment with a highly regarded rehabilitation therapy team, making it a strong contender for short-term recovery. However, families must be vigilant regarding medical oversight; specifically, ensure you have a clear plan for monitoring and advocating for your loved one's health, as multiple reviewers reported delays in diagnosing infections like UTIs.
Google Reviews
Google Reviews
134 reviews on Google“Bridgeway Care and Rehab Center at Bridgewater receives high praise for its cleanliness, modern facilities, and friendly staff, with many families noting that their loved ones felt well-cared for and engaged. However, there is a recurring pattern of serious concerns regarding medical oversight, specifically involving the timely diagnosis and treatment of UTIs and sepsis, as well as reports of understaffing leading to neglected hygiene needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Friendly and welcoming front desk staff
- Effective and professional rehabilitation therapy team
- Engaging activities and social programs for residents
Concerns
- Negligence regarding medical conditions (UTIs/Sepsis) (mentioned by 5 reviewers)
- Understaffing leading to delayed hygiene care and call-bell response (mentioned by 4 reviewers)
- Inconsistent weekend staffing and care quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your rehabilitation team, how do you ensure that same level of professional attention and care is maintained for residents during weekend shifts?
- 2I noticed that your facility is quite modern and well-maintained; what specific protocols do you have in place to ensure consistent hygiene and call-bell response times, especially during peak hours?
- 3Since medical oversight is a top priority for our family, could you walk us through your process for monitoring and preventing common health complications like infections?
- 4We appreciate that you engage with families online; how do you incorporate that same level of communication when it comes to updating us on medication management and daily health status?
- 5What steps are you taking to enhance the dining experience and ensure that nutritional needs are met with variety and quality?
- 6With your strong focus on social programs, could you describe a few of the most popular activities that help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Medical staff is negligent and incapable of diagnosing a UTI. I would tell them I was sure that my mother had one as she was exhibiting symptoms, they would refuse to test her or lie and say she tested negative and she would ultimately end up in the ER and hospitalized for days on IV antibiotic with a UTI.”
“The nurses and aides are excellent. It is a very friendly and caring atmosphere. They have been very attentive to managing my pain. Physical and Occupational therapy, Dave and Diane in particular, have all been excellent, professional and helpful.”
“Mom had a heart condition and most times when her call button was pushed it went unanswered for some time. What if it was a real emergency? Mom did have a few favorites there who truly cared but with lack of Supervision they could only do so much.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to serious deficiencies including abuse protection failures and inadequate reporting of suspected abuse incidents. The facility has recurring problems with fire safety systems, electrical maintenance, and care planning across multiple surveys. While all identified issues show correction dates, the pattern of safety violations and complaint-triggered investigations regarding resident protection and care quality warrant careful consideration during any visit.
Oct 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 31, 2025Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install resident room doors of proper design and width.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 20, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Feb 21, 2023Routine8
Egress Deficiencies
Have correct number of accessible exits for each story.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 15, 2021Routine1
Egress Deficiencies
Have correct number of accessible exits for each story.
Federal Penalties
Fine
Oct 30, 2025
$92,840
Fine
Sep 20, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Bridgeway Care and Rehab Center at Bridgewater
for profit
Ownership & Management
Owners
Pelligrino, Donald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
134 reviews from families & visitors
Official Website
Visit bshcare.com
Medicare data downloads
Original nursing home datasets
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