Bridgewater Home , INC.
Strong Medicare quality ratings; families often praise comprehensive continuum of care. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
Bridgewater is highly regarded for its seamless transition between care levels and attentive staff, making it a strong choice for long-term planning. However, families with specific inclusivity needs or those seeking a diverse environment should inquire directly with management to ensure the community culture aligns with your expectations.
Google Reviews
Google Reviews
32 reviews on Google“Bridgewater Retirement Community is highly regarded by residents and families for its comprehensive continuum of care, ranging from independent living to nursing households. Reviewers frequently praise the friendly staff, beautiful campus, and the ease of transitioning between levels of care. However, some potential residents have expressed concerns regarding inclusivity and the facility's policies on family members with unique needs.”
Quality Themes
Tap a score for detailsStrengths
- Comprehensive continuum of care
- Friendly and helpful staff
- Beautiful, well-maintained campus
- Smooth transition between care levels
Concerns
- Perceived lack of inclusivity or welcoming environment for residents with disabled family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your 5-star staffing rating, how does your team ensure that residents receive personalized attention throughout their daily routines?
- 2I noticed your campus is highly regarded for its beauty; how do you incorporate these outdoor spaces into the daily activities and social life of the residents?
- 3We want to ensure our family feels fully integrated into the community; what steps does the facility take to foster an inclusive environment for residents and their families, regardless of individual accessibility needs?
- 4Given the 3-star health inspection rating, could you walk me through the specific improvements or protocols you have implemented recently to address those findings?
- 5I see that you engage with feedback online; how do you use family input to refine the care and services provided here?
- 6How does your nursing team coordinate with local medical providers to manage emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“When his wife needed to be moved to a more detailed care, the transition was easy, and my grandfather was able to go see her daily.”
“I am so impressed with the quality of care of the staff . Now that I am living out of state the staff are always willing to help my aunt and I get connected on facetime.”
“I was in the nursing units and they are the best I ever seen”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 44 deficiencies across three surveys, though all were corrected by the provider. The most frequent problem areas involve medication management (appearing in all three surveys), followed by fire safety systems and resident care quality. No complaints were filed by families, but the recurring medication issues and high deficiency count suggest families should ask detailed questions about current safety protocols and quality improvements during any visit.
Jan 22, 2026Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2022Routine9
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 17, 2019Routine13
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Bridgewater Home , INC.
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit brcliving.org
Medicare data downloads
Original nursing home datasets
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