Brickyard Healthcare - Knox Care Center
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
This facility has a strong reputation for successful physical therapy and rehabilitation outcomes, making it a viable option for short-term recovery. However, given the serious reports of staff responsiveness issues, we strongly recommend visiting during off-hours or weekends to observe the floor culture yourself and asking management specifically about their protocol for answering call lights.
Google Reviews
Google Reviews
33 reviews on Google“Brickyard Healthcare - Knox Care Center receives highly polarized feedback, with many reviewers praising the facility for its effective rehabilitation programs and friendly, attentive staff. However, a subset of families and visitors report serious concerns regarding neglect, unprofessional behavior, and poor communication during care transitions. Prospective families should weigh the strong clinical outcomes reported by some against the significant complaints about basic patient needs being ignored.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Clean, well-maintained facility
- Friendly and compassionate nursing staff
- Strong administrative leadership
Concerns
- Neglect of basic patient needs (call lights ignored, hydration, hygiene) (mentioned by 2 reviewers)
- Unprofessional and rude staff communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 100% response rate to online reviews; how do you use that feedback loop to improve the daily experience for residents?
- 2With the current staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and personal hygiene needs are met consistently?
- 3Given the recent focus on rehabilitation and physical therapy, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 4How do you train your team to ensure that all communication with families remains professional, supportive, and transparent, especially during challenging situations?
- 5What is your facility's process for handling medical emergencies, and how quickly can a resident be transferred to a hospital if their condition changes suddenly?
- 6With 6 recent state violations, what specific changes or quality improvement plans have you implemented to address those concerns and ensure the highest standard of care moving forward?
Personalized based on this facility's data
Key Review Excerpts
“Brickyard Knox took great care of my mom during her rehab stay. She was in the hospital almost 5 months and was unable to walk. After 6 months weeks in their facility she walked out to discharge home.”
“Call lights were observably ignored, bedding was not being changed, basic requests for things like water were not being provided for residents. This place is disgusting, and I am truly disgusted”
“I returned a second time when I needed nursing home care because of the therapy dept, staff, care I received, and the administration team. I have been in other facilities and this is by far the best one.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brickyard Healthcare has 18 deficiencies across three surveys with no complaint-triggered violations, suggesting families haven't filed safety reports. The facility shows recurring issues in care planning, building safety, and basic care quality including nutrition and infection control. All deficiencies have correction dates, indicating the facility addresses identified problems, though some issues like care planning have reappeared across multiple surveys.
Apr 2, 2025Routine11
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 28, 2024Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 8, 2023Routine2
Services Deficiencies
Have an externally vented heating system.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Ownership & Operations
Who Operates This Facility
Brickyard Healthcare - Knox Care Center
for profit
Chain Affiliation
Brickyard Healthcare
23 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 23 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit brickyardhc.com
Medicare data downloads
Original nursing home datasets
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