Briarwood Health Center by Harborview
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and dedicated individual staff members who provide excellent care. However, the recurring reports of unsanitary conditions and neglectful oversight during off-hours are significant red flags; we strongly recommend unannounced visits and checking the facility's most recent state inspection reports before admission.
Google Reviews
Google Reviews
48 reviews on Google“Briarwood Health Center receives highly polarized feedback, with many families praising specific staff members for their dedication and compassion, while others report severe concerns regarding facility maintenance and neglect. While the physical therapy department is frequently highlighted as a major strength, recurring complaints about cleanliness, odors, and management oversight suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Dedicated and compassionate individual nursing staff
- Responsive social services and administrative leadership
- Strong support for post-surgical rehabilitation
Concerns
- Unsanitary conditions including odors, mildew, and plumbing issues (mentioned by 6 reviewers)
- Understaffing and neglectful care during off-hours or weekends (mentioned by 4 reviewers)
- Poor management and unprofessional staff attitudes (mentioned by 5 reviewers)
- Inconsistent medication management and documentation (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the focus on post-surgical rehabilitation, how does your team ensure consistent care and medication management during weekend and evening hours?
- 2I noticed some feedback regarding facility maintenance; could you show me the current plan for addressing plumbing and general cleanliness in resident rooms?
- 3With your physical therapy team being a standout strength, how do you integrate their rehabilitation plans into the daily routine of residents who aren't there for short-term stays?
- 4I see that your staffing rating is lower than your overall CMS rating; how do you ensure that residents receive attentive care during shift changes and peak hours?
- 5How does your leadership team handle family communication and concerns, and what is your typical process for resolving issues that arise regarding daily care?
- 6Could you walk me through the dining experience and how you ensure that nutritional needs are met while keeping meal times engaging for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been a long term resident here for several years and I absolutely love this facility. They address any issues quickly and treat the residents with respect and dignity.”
“My dad was admitted for rehab after a hospital stay with the beginnings of a bed sore. During his 3 weeks at Briarwood, he was mostly left to lie flat on his back for days on end.”
“The therapy department was engaged with his progress, showed compassion throughout his treatments, and worked hard at every session to ensure he was on the right track to recovering.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 10 complaint-triggered deficiencies, indicating families filed reports about care problems. Major recurring issues include medication management errors, daily care assistance failures, resident rights violations, and care planning deficiencies. A notable complaint involved resident abuse protection. While all deficiencies show correction dates, the high volume of family complaints suggests potential ongoing care quality concerns that warrant careful evaluation during visits.
Sep 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 25, 2025Routine1
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Apr 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 19, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 7, 2023Routine10
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Briarwood Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit briarwood-health.com
Medicare data downloads
Original nursing home datasets
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