Briarcrest Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (33 vs median 13.0)
- High RN turnover (65%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CAMBRIDGE HEALTHCARE SERVICES chain · $78,684 in fines
What this means for your family
This facility offers strong physical therapy and wound care services, which can be excellent for rehabilitation. However, families must be extremely vigilant about nighttime care and communication, as multiple reviewers have reported significant delays in response to call lights and difficulty reaching staff after hours.
Google Reviews
Google Reviews
44 reviews on Google“Families should exercise significant caution due to serious allegations of medical neglect, slow response times, and poor communication. While some long-term residents receive compassionate care from specific nursing and therapy teams, there are recurring reports of inadequate nighttime staffing and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and wound care teams
- Effective physical and occupational therapy
- Clean and well-maintained environment
- Kind and respectful daytime staff
Concerns
- Slow response to call lights and nighttime staffing shortages (mentioned by 4 reviewers)
- Difficulty communicating with staff or receiving updates by phone (mentioned by 4 reviewers)
- Inconsistency in quality of care between day and night shifts (mentioned by 2 reviewers)
- Issues with patient belongings and lost clothing
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your wound care and physical therapy teams; could you tell us more about how those specialists work with residents on a daily basis?
- 2Since we want to ensure our loved one is well-supported around the clock, how do you manage staffing levels and call light response times during the overnight shift?
- 3What is the best way for our family to stay in regular contact with the nursing team to receive updates on our loved one's health and well-being?
- 4We want to make sure all personal items and clothing stay organized; what systems do you have in place to prevent lost belongings?
- 5Could you describe the daily meal schedule and how you ensure the dining experience is enjoyable for everyone?
- 6What is the protocol for handling medical emergencies or sudden changes in health status during the late-night hours?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been at Briarcrest for close to a year and they have been absolutely excellent. She is so well cared for, no matter what time I stop by to visit her, she’s always being very well taken care of.”
“The nurses where so attentive to my needs and made sure my medications where taken on him time , this nurses work really hard with smiles and positive look towards each day . Did I mention the food was so good.”
“I was at Country Villa West Wood in West LA and it was a nightmare... But Thanks to Lisa And Josh in admini”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has experienced numerous problems requiring ongoing attention, including frequent safety hazards and infection control issues that families have repeatedly complained about. The most recurring concerns involve accident prevention and safety, infection control, and medication management. While all deficiencies show correction dates, the pattern of repeat violations across multiple surveys suggests persistent challenges in maintaining consistent care standards that families should carefully evaluate before choosing this facility.
Apr 1, 2026Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 26, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 21, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jan 5, 2026Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 14, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 1, 2025
$44,623
Payment Denial
Mar 1, 2025
18-day denial
Fine
Jun 25, 2024
$34,061
Payment Denial
Jun 25, 2024
47-day denial
Ownership & Operations
Who Operates This Facility
Briarcrest Nursing Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 31 of 31 (Worst)
Ownership & Management
Owners
Win Win Enterprises, LLC
Owner · Organization
Bh Alliance
Owner · Organization
Manhattan Five Partners LLC
Owner · Organization
Mission Investments, INC.
Owner · Organization
Krieger, Leo
Owner
Lazar, Mark
Owner
Wintner, Daniel
Owner
Wintner, Jacob
Owner (parent company)
Hassell, Lance
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit briarcrestnursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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