Brewster Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 20 Google reviews

Watch Brewster Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Brewster Village offers a beautiful environment with excellent amenities that many families appreciate. However, given recent reports of long wait times for nursing assistance, we strongly recommend you observe the response times during a visit and ask management specifically about their current staffing ratios.
Google Reviews
Google Reviews
20 reviews on Google“Brewster Village is frequently praised for its beautiful, well-maintained facility and the friendly, professional nature of its staff. However, recent feedback highlights significant concerns regarding staffing levels and the responsiveness of nursing care, with some families reporting long wait times for call lights.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Friendly and professional staff
- Wide range of amenities and community spaces
Concerns
- Understaffing leading to heavy workloads (mentioned by 2 reviewers)
- Slow response times for call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 204 residents, how do you ensure that staff members remain attentive and responsive to individual call lights throughout the day?
- 2With the recent feedback regarding staff workloads, what steps is leadership taking to ensure your team feels supported so they can continue providing the high level of care Brewster Village is known for?
- 3I noticed the facility has a 4/5 rating for health inspections; could you walk me through the process of how you address and resolve any identified deficiencies to maintain your high standards?
- 4With such beautiful community spaces available, what does a typical day look like for a resident in terms of structured activities and social engagement?
- 5In the event of a medical emergency, what is the protocol for coordinating care with local hospitals, and how quickly are family members typically notified?
- 6How does your team balance the demands of a 204-resident facility while still maintaining the friendly, personalized atmosphere that many visitors highlight?
Personalized based on this facility's data
Key Review Excerpts
“The facilities are beautiful, well-maintained, and full of thoughtful amenities that really enhance daily life for residents.”
“Nursing care was bad. Long call light wait.time. I did most of family members toileting and showers.”
“It has a library, church, cafe, a lot of nature, a bank, a music area, beauty salon, sunrooms and a lot of space for quietness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brewster Village has accumulated 42 deficiencies across multiple surveys, including one complaint-triggered violation where families reported concerns about resident rights. The facility shows recurring problems with fire safety systems, emergency preparedness, and resident rights protections. While all issues appear corrected by the provider, the pattern of repeated fire safety violations across surveys and the family complaint regarding grievance procedures suggest potential ongoing challenges that warrant careful evaluation during your visit.
Apr 15, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jan 8, 2025Routine16
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 29, 2023Routine21
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 19, 2022Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Brewster Village
government
Ownership & Management
Owners
County of Outagamie
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit brewstervillage.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Cloverdale
1.3 miAssisted Living · Appleton, WI
Misty Arbor Assisted Living
1.7 miAssisted Living · Appleton, WI
Country Terrace Appleton
2.0 miAssisted Living · Appleton, WI
Rogers
2.1 miAssisted Living · Appleton, WI
Van Dyke
2.1 miAssisted Living · Appleton, WI
Agape 8 Cherokee St
2.3 miAssisted Living · Appleton, WI