Brentwood Health Center by Harborview
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
- High staff turnover (61%)
- High RN turnover (75%)
Below average in GA · Critically understaffed (RN) · Above average staffing · $3,145 in fines
What this means for your family
While the admissions process is reported as smooth, the facility has received serious, recurring reports of medical neglect and poor hygiene. We strongly advise families to conduct unannounced visits and closely monitor the medical care of their loved ones, as multiple reviewers have expressed deep concerns regarding responsiveness and basic health maintenance.
Google Reviews
Google Reviews
24 reviews on Google“Brentwood Health Center presents a stark contrast between generic, high-rating reviews and deeply concerning reports of neglect from families. While some reviewers praise the admissions process and specific staff members, others report severe issues including unaddressed medical conditions, dehydration, and poor hygiene. Families should be aware of significant allegations regarding patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Helpful admissions process
- Specific staff members praised for dedication
- Improved facility atmosphere noted by some
Concerns
- Neglect of medical needs and hygiene (mentioned by 3 reviewers)
- Lack of responsiveness to call lights/assistance (mentioned by 2 reviewers)
- Poor communication and accountability from management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the recent focus on facility atmosphere, what specific changes have been implemented to ensure consistent hygiene and personal care for all residents?
- 3Could you walk me through your current process for monitoring call lights and ensuring that residents receive timely assistance when they need it?
- 4How does your nursing team coordinate with families to ensure that medication management and medical needs are being met consistently?
- 5What does the daily activity schedule look like, and how do you encourage residents to participate in social life here?
- 6How do you handle communication with families when a resident’s health status changes or if a medical concern arises?
Personalized based on this facility's data
Key Review Excerpts
“My father passed away in the hospital in February after developing sepsis due to what I believe was neglect of his catheter care at this facility. He was on a feeding tube and became severely dehydrated.”
“Unsanitary and my mother would have died if we did not request transport to hospital. She had a blockage and they ignored our concerns.”
“They don't answer the ring side assists bell , don't wash them and don't monitor their dietary schedule.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to 9 recent deficiencies in June 2025, raising concerns about care planning, infection control, and food safety at this facility. The main problem areas include fire safety systems, resident care planning, and dietary services. While all issues show correction dates, the pattern of complaint-triggered deficiencies suggests ongoing care quality concerns that families should investigate further before making placement decisions.
Jun 15, 2025Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 15, 2025Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Aug 24, 2023Routine14
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Brentwood Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 7 of 20
Ownership & Management
Owners
Mid Ga Health Properties LLC
Owner · Organization
Davis III, William C
Owner (parent company)
Davis, William
Owner (parent company)
Orne, David
Owner (parent company)
Parker, David
Owner (parent company)
Westbury, James R
Owner (parent company)
Windham, Ashton
Owner (parent company)
Windham, Spencer
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit brentwood-health.com
Medicare data downloads
Original nursing home datasets
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