Bradley Estates Nursing and Rehab LLC
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 144 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (37 vs median 7)
- High staff turnover (75%)
- High RN turnover (62%)
Bottom 25% in WI · Below recommended RN staffing · Very high staff turnover · Worst in SHLOMO HOFFMAN chain · $387,126 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility has received praise for its rehab therapy team and recent cleanliness efforts, the recurring reports of neglect and slow response times are serious red flags. If you are considering this facility, we strongly recommend visiting unannounced during off-hours (evenings or weekends) to observe staff responsiveness and ask specifically about their protocols for call-light management and hygiene assistance.
Google Reviews
Google Reviews
144 reviews on Google“Bradley Estates Nursing and Rehab presents a highly polarized experience for families. While some reviewers praise the facility for being clean, quiet, and having a supportive rehab therapy team, a significant number of families report severe neglect, including unaddressed call lights, poor hygiene, and inadequate staffing levels. Potential families should be aware of recurring complaints regarding communication failures and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and supportive rehab therapy team
- Clean and well-maintained facility (in recent reviews)
- Friendly and compassionate nursing staff (noted by some families)
- Effective short-term respite care
Concerns
- Neglect and slow response to call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 9 reviewers)
- Poor food quality and small portions (mentioned by 7 reviewers)
- Understaffing and high staff turnover (mentioned by 6 reviewers)
- Communication failures with family members (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that your team is active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given that the rehab team is often highlighted as a strength, how do you ensure that same level of dedicated attention and support is provided to long-term residents throughout the day?
- 3What specific protocols are in place to ensure call lights are answered promptly, especially during shift changes or busy periods?
- 4We understand that staffing levels can fluctuate; what is your current strategy for maintaining consistent, compassionate support for personal care and hygiene needs?
- 5Could you walk us through the current dining program and how you ensure residents receive nutritious, satisfying meals that meet their dietary preferences?
- 6With 37 recent state violations noted, what specific steps has the leadership team taken over the last year to improve regulatory compliance and overall resident safety?
Personalized based on this facility's data
Key Review Excerpts
“I came here for rehab and have been super impressed with the therapy department. They are very attentive and make therapy fun! They ended up being like family to me.”
“My aunt was here after a fall accident. She became partially paralyzed....She was in this facility for 3 months. It was HORRIBLE. The staff turn over was ridiculous. They left soiled laundry laying on the floor. Left her in wet clothing.”
“The staff is very friendly. Always willing to go that extra mile to help keep my husband comfortable, show compassion for me as well. Always ask how I’m doing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bradley Estates has frequent complaints from families triggering 115 of 193 deficiencies, indicating persistent concerns with accident prevention, medication management, and infection control. Key issues include repeated safety hazards, medication errors, and problems with basic care coordination that appear across multiple surveys despite stated corrections. The high volume of family-initiated reports suggests ongoing quality-of-care problems that families felt compelled to formally report to authorities.
Dec 30, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 17, 2025Routine24
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 20, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 10, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 1, 2025Complaint8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jan 7, 2025
$79,372
Payment Denial
Jan 7, 2025
1-day denial
Fine
Jul 1, 2024
$167,635
Payment Denial
Jul 1, 2024
117-day denial
Fine
Jan 17, 2024
$41,266
Payment Denial
Jan 17, 2024
49-day denial
Fine
Jan 17, 2024
$17,101
Ownership & Operations
Who Operates This Facility
Bradley Estates Nursing and Rehab LLC
for profit
Chain Affiliation
Shlomo Hoffman
10 facilities nationwide
Chain avg rating: 2.4/5 · Rank 8 of 9 (Worst)
Ownership & Management
Owners
Jeidel, Jacob
Owner
Shkop, Benjamin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
144 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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