Bradford Manor
Strong Medicare quality ratings; families often praise passionate and dedicated staff members. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
While some families report positive experiences, the recent trend of reviews at Bradford Manor is concerning, particularly regarding staffing levels and the quality of basic patient care. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically about their current nurse-to-patient ratios and their protocols for preventing bedsores and ensuring resident hygiene.
Google Reviews
Google Reviews
21 reviews on Google“Bradford Manor receives highly polarized reviews, with recent feedback highlighting severe concerns regarding understaffing and poor treatment of residents. While some reviewers praise the staff's passion and respect, multiple families have reported instances of neglect, verbal mistreatment by staff, and a failure to meet basic care needs like hydration and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Passionate and dedicated staff members
- Engaging activities for residents
- Respectful treatment reported by some families
Concerns
- Chronic understaffing leading to poor patient care (mentioned by 3 reviewers)
- Verbal mistreatment or yelling at residents by staff (mentioned by 3 reviewers)
- Neglect of basic needs such as hydration and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the passion and dedication of your staff; how do you support your team to ensure they can provide that level of care consistently?
- 2What specific steps are being taken to improve communication between the nursing staff and families regarding daily updates?
- 3How does the facility manage staffing levels during night shifts or weekends to ensure every resident's hygiene and hydration needs are met promptly?
- 4Could you tell us more about the types of engaging activities available to help residents stay social and active throughout the week?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition after hours?
- 6What are your current initiatives for maintaining the cleanliness and upkeep of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“We were there three days in the care was horrible. We got yelled at by nurses. Nobody rotated bed ridden patients body with that has no mobility to prevent bedsores.”
“Very understaffed and seems the Administration don't really care! Very bad environment for our elderly and the few staff they have. They promise alot but deliver nothing.”
“Amazing staff and administration. I’ve had several family members live at the Bradford Manor. They were treated with respect and dignity from all staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bradford Manor shows a pattern of recurring issues across three surveys, with infection control problems appearing in all three inspections and care planning deficiencies in multiple surveys. The facility has faced challenges with infection prevention, resident care planning, and building safety systems including fire safety and electrical issues. While all deficiencies show correction dates, the repeated infection control violations and ongoing care planning issues suggest persistent operational challenges that families should investigate during visits.
Jul 31, 2025Routine8
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Aug 30, 2024Routine15
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 22, 2023Routine6
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Ownership & Operations
Who Operates This Facility
Bradford Manor
for profit
Chain Affiliation
Hcf Management
22 facilities nationwide
Chain avg rating: 3.4/5 · Rank 8 of 22
Ownership & Management
Owners
Hcf Operations, INC
Owner · Organization
Chad M. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
David V. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Hcf, INC
Owner (parent company) · Organization
Jeffrey L. Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Joann C. Unverferth 12-29-04 Revocable Trust
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kendra M. U
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kerri a. Ro
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kevan R. Un
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kristen S.
Owner (parent company) · Organization
Joann C. Unverferth 12-31-12 Irrevocable Grantor Trust Fbo Kyle J. Unv
Owner (parent company) · Organization
Joseph L. Unverferth 12-15-11 Irrv Grantor Tr
Owner (parent company) · Organization
Lawrence G. Unverferth 12-13-11 Irrv Grantor Tr
Owner (parent company) · Organization
R. Steven Unverferth 12-14-11 Irrv Grantor Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit bradfordmanor.com
Medicare data downloads
Original nursing home datasets
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