Boulevard Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 156 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a high volume of concerning reports regarding patient neglect and slow response times. If you choose this facility, ensure you have a dedicated family advocate present daily to monitor medication administration and hygiene, as communication with staff can be unreliable.
Google Reviews
Google Reviews
156 reviews on Google“Boulevard Rehabilitation Center receives highly polarized reviews, with many families reporting severe neglect, poor communication, and dangerous understaffing, while others praise specific staff members and the rehabilitation therapy department. Prospective families should be aware of consistent reports regarding delayed call-light responses, medication management errors, and hygiene concerns. While some residents report a positive, clean experience, the frequency of serious allegations regarding patient safety necessitates extreme caution.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging activities department
- Specific, highly-praised nursing staff members
- In-house dialysis availability
Concerns
- Slow or non-existent response to call lights/patient needs (mentioned by 14 reviewers)
- Medication management errors and delays (mentioned by 8 reviewers)
- Poor communication with families and lack of returned calls (mentioned by 9 reviewers)
- Hygiene and cleanliness issues (bed sores, soiled linens, odors) (mentioned by 7 reviewers)
- Understaffing and staff prioritizing personal phone use (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback from the community; how do you use resident and family input to improve the facility's cleanliness and dining experience?
- 2We've heard great things about your physical and occupational therapy programs; how would a therapist work with our loved one to meet their specific mobility goals?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is the protocol for responding to call lights, and how do you ensure staff are available to assist residents promptly throughout the night?
- 5Could you tell us more about the activities department and how they keep residents engaged with daily social events?
- 6Since you offer in-house dialysis, how is the coordination handled between the dialysis team and the primary nursing staff during medical emergencies?
Personalized based on this facility's data
Key Review Excerpts
“I had to tell a nurse to check her! Thank god I showed up when I did. These people do not care and it’s an unhappy dingy place once you pass through after checking in!”
“The staff is more professional, courteous and responsive. The facility is clean and well maintained.”
“They left my uncle in bed all the time until he developed bed sores. We had the hardest time trying to talk to his doctor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Boulevard Rehabilitation Center has 33 deficiencies across four surveys, with four triggered by family complaints about issues like abuse reporting and resident grievances. The facility shows recurring problems in fire safety systems, daily care quality, and medication management that persist across multiple years. While all deficiencies show correction dates, the pattern of repeated violations in key safety and care areas suggests ongoing compliance challenges that families should investigate further.
Feb 27, 2025Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 20, 2023Routine7
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 20, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 23, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ownership & Operations
Who Operates This Facility
Boulevard Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 16 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Cronquist, Royce
Owner (parent company)
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit boulevardrehab.com
Medicare data downloads
Original nursing home datasets
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