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Strong Medicare quality ratings; public reviewers often praise clean facility environment. Still worth an in-person visit.
based on 7 Google reviews
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No Medicare penalties on record · Zero findings in latest survey
Borderview Rehab & Living Ctr has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean facility environment and generally attentive nursing staff (historical). Review the component ratings and current source records before deciding.
BorderView Rehab & Living Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism and responsiveness. While some older reviews mention a clean environment and good care, recent reports from family members describe issues with understaffing, poor communication, and inadequate support for residents with dementia.
Quality Themes
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Concerns
Rating Trends
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Distribution · 8 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean but the staff are not very sweet, they do not pay attention to the residents or properly clean the residents from what I have been told by my memaw.”
“From what I have seen they are under staffed and my wife can't see much and when she asks for something to eat she does not always get it she has diabetes her blood sugar goes up and down a lot.”
“I was then threatened by administration that the police would be called and they would arrest me for trespass and then a restraining order issued!”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Borderview Rehab & Living Center shows a pattern of recurring deficiencies across multiple surveys, with issues persisting in resident rights, food safety, and daily care assistance appearing in recent 2024-2025 inspections. While all violations have correction dates, the facility has struggled with basic care standards, nursing staffing requirements, and infection control policies across three separate surveys. The repeated nature of deficiencies in core care areas suggests ongoing operational challenges that families should carefully consider.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Borderview Rehab & Living Ctr
for profit
North Country Associates
9 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 9 (Highest rating)
Owners
John F Lunt Martial Trust
Owner · Organization
Beliveau, Severin
Owner
Lunt, Jean
Owner
Orestis, John
Owner
Key personnel
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Google Reviews
7 reviews from families & visitors
Official Website
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