Borderview Rehab & Living Ctr
Strong Medicare quality ratings; families often praise clean facility environment. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
Recent feedback indicates a significant decline in staff professionalism and quality of care, particularly for residents with dementia. We strongly advise families to conduct an unannounced visit during a weekend to observe staffing levels and staff-resident interactions before making a decision.
Google Reviews
Google Reviews
7 reviews on Google“BorderView Rehab & Living Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding staff professionalism and responsiveness. While some older reviews mention a clean environment and good care, recent reports from family members describe issues with understaffing, poor communication, and inadequate support for residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Generally attentive nursing staff (historical)
- Accessible management (historical)
Concerns
- Understaffing and lack of responsiveness (mentioned by 2 reviewers)
- Poor staff attitude and lack of patience with residents (mentioned by 2 reviewers)
- Inadequate care for residents with dementia or Alzheimer's (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Since the facility is known for being a very clean and well-maintained environment, how do you ensure that cleanliness is maintained throughout the different resident rooms?
- 2What specific strategies do you use to support residents who are navigating the challenges of dementia or Alzheimer's?
- 3How would you describe the communication style between the nursing staff and family members regarding daily updates or changes in care?
- 4Can you tell me more about the dining experience and how the meal service is structured for the residents?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to keep the residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean but the staff are not very sweet, they do not pay attention to the residents or properly clean the residents from what I have been told by my memaw.”
“From what I have seen they are under staffed and my wife can't see much and when she asks for something to eat she does not always get it she has diabetes her blood sugar goes up and down a lot.”
“I was then threatened by administration that the police would be called and they would arrest me for trespass and then a restraining order issued!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
2
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Borderview Rehab & Living Center shows a pattern of recurring deficiencies across multiple surveys, with issues persisting in resident rights, food safety, and daily care assistance appearing in recent 2024-2025 inspections. While all violations have correction dates, the facility has struggled with basic care standards, nursing staffing requirements, and infection control policies across three separate surveys. The repeated nature of deficiencies in core care areas suggests ongoing operational challenges that families should carefully consider.
May 14, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Apr 18, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Oct 5, 2022Routine11
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Borderview Rehab & Living Ctr
for profit
Chain Affiliation
North Country Associates
9 facilities nationwide
Chain avg rating: 2.3/5 · Rank 2 of 9 (Best)
Ownership & Management
Owners
John F Lunt Martial Trust
Owner · Organization
Beliveau, Severin
Owner
Lunt, Jean
Owner
Orestis, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit northcountryassociates.com
Medicare data downloads
Original nursing home datasets
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