Boca Raton Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 6.0)
Below average in FL · Below recommended RN staffing · Chain outperformer · No penalties on record
What this means for your family
While the physical therapy department is frequently praised for its effectiveness, the facility has a consistent history of severe sanitation and communication issues. If you consider this facility, you must conduct an in-person tour, specifically checking the cleanliness of patient rooms and asking for a direct point of contact for medical updates to mitigate the communication gaps reported by many families.
Google Reviews
Google Reviews
69 reviews on Google“Boca Raton Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some reviewers praise specific therapy staff and individual nurses for their dedication, these positive experiences are frequently overshadowed by reports of patients suffering from dehydration, untreated pressure sores, and lack of basic hygiene. Prospective families should be aware of a recurring pattern of complaints regarding unresponsive administration and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated physical and occupational therapy team
- Some individual nurses and aides provide compassionate care
- Professional admissions and social work staff noted by some families
Concerns
- Unsanitary conditions and persistent odors (mentioned by 12 reviewers)
- Neglect regarding basic hygiene and patient care (soiled linens, dehydration) (mentioned by 10 reviewers)
- Poor communication and unresponsive front desk/administration (mentioned by 8 reviewers)
- Understaffing leading to long wait times for assistance (mentioned by 7 reviewers)
- Inadequate medical oversight and medication management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the feedback regarding facility cleanliness, what is your current protocol for maintaining hygiene in resident rooms and common areas throughout the day?
- 2Can you walk me through your process for ensuring residents stay properly hydrated and receive timely assistance with their daily personal care needs?
- 3How does your leadership team ensure that families receive consistent and proactive updates regarding their loved one's medical status and care plan?
- 4Since the therapy team is highly regarded here, how do you integrate those rehabilitation services into the resident's daily schedule and overall wellness routine?
- 5What specific steps are being taken to improve staffing responsiveness so that residents do not experience long wait times when they request help?
- 6Could you describe the current activity calendar and how you encourage residents to participate in social events to ensure they remain engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My husband now has bed sores which he didn't have before being transferred to Boca Rehab. The sheets on his bed had blood and these are the sheets that were washed. Very dirty the whole place smells of pee.”
“The physical therapy team at Boca Raton Rehab is top notch. They are knowledgeable, experienced, get to know their patients, and really care about their progress. Most of the nursing staff are capable knowledgeable but both the nurses and the aides are overworked.”
“I'm embarrassed I placed my mother here. I should have listened to the other commenters and done more thorough research. The most concerning problem is that they don't communicate with family members.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies with families filing four complaint reports about issues including staff training, medication labeling, and environmental safety. The most recurring problems involve resident rights and environmental safety, food service, and fire safety systems. While all deficiencies show correction dates, the facility continues to have repeat issues across multiple surveys, suggesting ongoing operational challenges that families should carefully consider.
Mar 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 3, 2025Complaint3
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 5, 2025Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 11, 2024Complaint1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 7, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2022Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Boca Raton Rehabilitation Center
nonprofit
Chain Affiliation
Florida Institute for Long-Term Care
18 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 18
Ownership & Management
Owners
Fi-Boca Raton, LLC
Owner · Organization
Florida Institute for Long Term Care LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit bocaratonhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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