Blue River Healthcare, INC
Strong Medicare quality ratings; families often praise warm, welcoming atmosphere. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While many families praise the warm, home-like environment and friendly staff, there are serious, specific reports of neglect regarding hygiene and safety. When touring, we strongly recommend asking for a detailed explanation of how the facility ensures consistent personal care for residents who require assistance with daily hygiene tasks.
Google Reviews
Google Reviews
20 reviews on Google“Blue River Healthcare receives polarized feedback, with recent reviews showing a sharp divide between glowing praise for the facility's atmosphere and serious allegations of neglect. While some families describe a warm, family-like environment where staff are attentive and kind, others have raised critical concerns regarding basic hygiene and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming atmosphere
- Friendly and personable staff
- Clean and well-maintained facility
- Strong sense of community
Concerns
- Neglect of basic hygiene and personal care (mentioned by 2 reviewers)
- Lack of responsiveness to resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It’s wonderful to see such a clean and well-maintained facility; how do you ensure that high standard of cleanliness is maintained in the residents' private rooms?
- 2We noticed the staff is very friendly and welcoming; what steps do you take to ensure that level of attentive, personal care is consistent for every resident throughout the day?
- 3With the high CMS health inspection rating, how does your clinical team manage medical emergencies or sudden changes in a resident's health during the night?
- 4What kind of daily activities or community events do you have planned to help residents stay engaged and connected with one another?
- 5I saw that the management team engages with feedback online; how does the facility use resident or family suggestions to improve day-to-day care?
- 6How do you ensure that personal care needs, like grooming and hygiene, are closely monitored and addressed promptly for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff, from the nurses to the CNAs and the administrative team, are truly ange”
“I have had 2 Aunts in this facility and have always found it to be clean and with a friendly staff!”
“Didn’t help my grandma wash her butt, she could have hurt herself”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports, triggering inspections that found serious issues including inadequate protection from abuse and neglect, and problems with resident care and daily living assistance. The facility shows recurring problems with fire safety systems (emergency lighting, smoke barriers) and quality of care issues appearing across multiple years. While all deficiencies show correction dates, the pattern of repeated safety violations and complaint-triggered inspections raises concerns about sustained care quality.
Sep 26, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 29, 2024Routine2
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Aug 11, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 27, 2023Routine4
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 10, 2022Routine6
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Ownership & Operations
Who Operates This Facility
Blue River Healthcare, INC
for profit
Chain Affiliation
Elmbrook Management Company
11 facilities nationwide
Chain avg rating: 3.2/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Blue River Healthcare INC.
Owner · Organization
Coble, Tom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit blueriverhealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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