Blue Ridge Therapy Connection
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 67 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, given the serious reports regarding delayed medical transfers and responsiveness, we strongly advise families to maintain active involvement in their loved one's medical oversight and to clarify the facility's escalation protocols for acute health changes.
Google Reviews
Google Reviews
67 reviews on Google“Blue Ridge Therapy Connection receives high praise for its compassionate, attentive nursing staff and effective rehabilitation services. However, families should be aware of serious concerns regarding medical responsiveness and administrative management, as some reviewers reported significant delays in hospital transfers and issues with billing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive medical leadership for minor complications
Concerns
- Understaffing leading to slow response times for basic needs (mentioned by 2 reviewers)
- Poor administrative management and billing issues (mentioned by 2 reviewers)
- Delayed medical intervention for serious health issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high volume of residents, could you walk me through your process for ensuring timely assistance when a resident calls for help with basic daily needs?
- 2I noticed your facility is very active in responding to online feedback; how do you incorporate that family input into your daily operations?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily schedule to ensure they remain active and engaged?
- 4Could you explain your protocol for escalating medical concerns, specifically how you ensure that changes in a resident's health status are addressed promptly?
- 5I see your administrative team manages a large facility; what is the best way for families to stay in the loop regarding billing or administrative questions to ensure everything stays on track?
- 6With a 5-star health inspection rating, what specific practices do you have in place to maintain such a high standard of cleanliness and care for your 190 residents?
Personalized based on this facility's data
Key Review Excerpts
“My father was here for several months. He became extremely ill and they dragged their feet sending him to the hospital; when they finally did, the doctor at the hospital said he had SIX different infections, including CDiff and a blood infection.”
“My husband was sent to Blue Ridge Therapy Connection in Stuart, VA for respite care by the VA. The staff, nursing and assistants were very kind and attentive to my husband and helpful and reassuring to me.”
“She had several medical complications in rehab, but Meagan the NP addressed them quickly without another hospital stay. Therapy there is the best. The got her strong enough to walk with a walker.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Blue Ridge Therapy Connection has had 14 deficiencies across four surveys, with families filing two complaints in 2023 regarding care quality and medication management. The most recurring issues involve quality of care, medication labeling, and safety concerns including fire safety and equipment maintenance. While all deficiencies show correction dates, the pattern of repeated problems in care delivery and medication handling across multiple years suggests ongoing challenges with consistent compliance.
Feb 29, 2024Routine2
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 19, 2022Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 18, 2019Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Blue Ridge Therapy Connection
for profit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 1 of 40 (Best)
Ownership & Management
Owners
Landmark Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit blueridgetherapyconnection.com
Medicare data downloads
Original nursing home datasets
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