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Nursing HomeMedicaid

Bishop Care Center

Strong Medicare quality ratings; families often praise caring and compassionate staff members. Still worth an in-person visit.

151 Pioneer Ln, Bishop, CA 9351499 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 9 Google reviews

5
4
3
2
1

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What this means for your family

The facility has a history of compassionate care, but recent reports of severe staffing shortages and delayed hygiene care are alarming. If you choose this facility, you should closely monitor your loved one's responsiveness to calls for assistance and ask specifically about their current staffing levels.

Google Reviews

Google Reviews

9 reviews on Google
Families should be aware of significant concerns regarding staffing shortages that lead to delayed care and residents being left soiled for extended periods. While some family members have previously praised the staff's caring nature, recent feedback highlights a critical lack of responsiveness to resident needs.

Quality Themes

Tap a score for details
FoodN/AStaff4.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Caring and compassionate staff members
  • Positive historical experiences with person-centered care

Concerns

  • Staffing shortages leading to delayed hygiene care

Rating Trends

Tap a year to see what changed

2345.02017(1)3.02020(1)3.02023(2)5.02024(1)2.02025(2)4.02026(2)

Distribution · 9 analyzed

5
3
4
1
3
2
2
3
1
0

How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the compassion of your team members; how do you ensure that this person-centered approach stays consistent for every resident?
  • 2With the recent changes in healthcare staffing across the industry, what steps is Bishop Care Center taking to ensure residents receive timely assistance with hygiene and daily personal care?
  • 3How do you manage medical emergencies or sudden changes in a resident's health during the overnight hours?
  • 4What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
  • 5I noticed you are very involved in responding to feedback; how does the administration use resident and family input to improve facility operations?
  • 6Can you tell us more about how the nursing staff coordinates with doctors to manage complex medical needs for the 99 residents here?

Personalized based on this facility's data


Key Review Excerpts

He said the staff there is wonderful and taking such good care of my brother. They seem to really care rather than just being there doing a job.

Family member of a resident · 2020★★★☆☆

My sister lives their and when she needs something or to be changed she told you have to wait and is left soiled for hours and is told we are short that’s not good

Family member of a resident · 2025★★☆☆☆
Source: 9 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.67hrs
90%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

1

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility21.5%
Worse than Avg
Here
21.5%
US
19.4%
CA
10.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
15.5%
CA
11.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
12.1%
CA
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
5.3%
CA
4.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
81.8%
CA
94.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.1%
Better than Avg
Here
94.1%
US
79.8%
CA
93.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (15.4)
24 complaint-triggered

Bishop Care Center has a concerning pattern of deficiencies with multiple family complaints filed across 25 surveys, including recent complaints in 2025 and 2026. Recurring issues center on nursing staffing levels, resident care and treatment, and abuse/neglect reporting protocols. While all cited deficiencies show correction dates, the persistent staffing violations and complaint-driven investigations suggest ongoing care quality concerns that warrant careful family consideration during visits.

Jan 8, 2026Complaint
1
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Sep 2, 2025Complaint
1
0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Jun 9, 2025Complaint
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Apr 3, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 2, 2025Complaint
1
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Mar 12, 2025Routine
8
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bishop Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 137 of 260

Ownership & Management

Key personnel

Farrer, ToddContracted Managing EmployeeLester, KarstenW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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