Birchwood Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
This facility offers a highly compassionate staff and a clean environment that many families find comforting. However, you must be extremely vigilant regarding hygiene and responsiveness, as multiple recent reviews report serious instances of neglect and slow response to call lights.
Google Reviews
Google Reviews
55 reviews analyzed“Families often praise the facility for its exceptionally compassionate nursing staff and its clean, welcoming environment. However, there are serious, recurring allegations of neglect regarding hygiene and responsiveness to call lights, alongside concerns about staffing shortages and maintenance issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and well-maintained building
- Effective rehabilitation and therapy team
- Welcoming and friendly atmosphere
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
- Staffing shortages and slow response to call lights (mentioned by 2 reviewers)
- Poor food quality and maintenance issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a nearly identical structure for every review. While they acknowledge the reviewer by name, they fail to address the specific details of the complaints, such as food quality, maintenance, or hygiene issues.
Questions for Your Tour
- 1With such a high CMS health inspection rating, how do you ensure that the high standard of clinical care is maintained during shift changes?
- 2What specific steps does your team take to ensure that call lights are answered promptly and that residents' personal hygiene needs are met throughout the day?
- 3Since many visitors mention how friendly and welcoming the atmosphere is, what kind of social activities or group outings do you have planned for the residents this month?
- 4We noticed the facility is very well-maintained; how often are the dining areas and resident rooms updated to ensure everything stays in top shape?
- 5How does your rehabilitation and therapy team work with residents to help them reach their specific physical recovery goals?
- 6Could you tell us more about the meal service, specifically how the menu is planned to ensure it is both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Birchwood Nursing and Rehab Center have been truly exceptional. The level of care, professionalism, and genuine compassion shown to residents is outstanding.”
“Left my dad in his feces for multiple hours several times. Call button is in a string strapped to a light switch and they literally never come to help.”
“The staff and administrator are very caring and make you feel like family. The building is always clean. My family has never had an issue with their care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports that triggered inspections, raising concerns about infection control and care quality at this facility. The most recurring issues involve fire safety and building systems, resident assessments and care planning, and medication management. While all deficiencies show correction dates, the pattern of repeated problems with heating/ventilation systems and fire safety barriers suggests ongoing facility maintenance challenges that families should discuss during visits.
Jun 18, 2025Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
May 8, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 8, 2024Routine4
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 12, 2023Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Cooper I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
TERRY W LANDERS
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 148 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit birchwoodnursing.com
Medicare data downloads
Original nursing home datasets
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