Birchwood Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High RN turnover (58%)
Bottom 25% in FL · Below recommended RN staffing · $49,680 in fines
What this means for your family
While the facility has received praise for its therapy department and recent management efforts, the recurring, severe reports of hygiene failures and medical neglect in early 2026 are deeply concerning. If you consider this facility, conduct unannounced visits at different times of the day and specifically inspect the cleanliness of the resident's room and the availability of medical supplies.
Google Reviews
Google Reviews
45 reviews on Google“Birchwood Health and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting a significant shift in management and facility culture. While many families praise the dedicated therapy team and a recent improvement in administrative responsiveness, others report severe, recurring concerns regarding hygiene, staffing shortages, and medical neglect.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical therapy team
- Recent improvements in administrative leadership
- Friendly and attentive nursing staff (cited in positive reviews)
- Clean and well-maintained environment (cited in recent positive tours)
Concerns
- Unsanitary conditions and lack of hygiene supplies (mentioned by 4 reviewers)
- Slow or non-existent response to call lights (mentioned by 3 reviewers)
- Staffing shortages and inattentiveness (mentioned by 4 reviewers)
- Poor communication regarding medical care and billing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2With the recent changes in administrative leadership, what specific steps are being taken to improve communication between the staff and families regarding medical care?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy shifts or overnight?
- 4Could you walk us through your daily protocols for maintaining cleanliness and hygiene in the resident rooms and common areas?
- 5What is your process for managing medications to ensure everything is accurate and administered on schedule?
- 6What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Joseph F. in physical therapy is outstanding! Truly cares about his residents and their wellbeing. Never encountered a better physical therapist than him.”
“My mother moved here from another facility this place has been nothin but amazing Bruce always there to help us with any questions or concerns..thank you to all the staff for being there for my mom”
“I have walked into a resident's room to find soiled linens and feces present. The resident requires an ostomy bag fo”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports triggering several inspections at this facility, with 34 total deficiencies found across recent surveys. The most recurring problems involve medication management errors, nursing staff adequacy, and fire safety/building maintenance issues. While all deficiencies show correction dates, the pattern of repeated medication errors and staffing concerns across multiple years suggests ongoing operational challenges that families should discuss directly with facility management.
Feb 12, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 7, 2025Routine5
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
May 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 6, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Aug 17, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Aug 17, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
Aug 17, 2023
$49,680
Ownership & Operations
Who Operates This Facility
Birchwood Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Birchwood Rehab Holdings LLC
Owner · Organization
Bp Birchwood Trust
Owner (parent company) · Organization
Lf Birchwood Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit birchwoodrehabilitation.com
Medicare data downloads
Original nursing home datasets
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