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Nursing HomeMedicaid Top Rated

Birchaven Retirement Village

Strong Medicare quality ratings; families often praise beautiful, well-maintained landscaping. Still worth an in-person visit.

15100 Birchaven Lane, Findlay, OH 45840118 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 24 Google reviews

5
4
3
2
1
Birchaven Retirement Village Nursing Home in Findlay, OH — Street View
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What this means for your family

Birchaven shows strong performance in memory care and end-of-life support, where staff are frequently described as compassionate and attentive. However, families should be aware of reports regarding inconsistent maintenance and administrative responsiveness; we recommend touring the specific unit your loved one will occupy and asking for a clear point of contact for maintenance or administrative concerns.

Google Reviews

Google Reviews

24 reviews on Google
Birchaven Retirement Village receives highly polarized feedback, with experiences ranging from compassionate end-of-life care and successful rehab to significant complaints about administrative coldness and facility maintenance. While many families praise the physical beauty of the grounds and the kindness of individual nursing staff, others report issues with inconsistent therapy, poor communication from management, and failing infrastructure in the independent living units.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean6.0Activities8.0MedsN/AMemory9.0Comms3.0Value4.0

Strengths

  • Beautiful, well-maintained landscaping
  • Compassionate end-of-life and nursing care
  • Effective rehabilitation services for some residents
  • Friendly and welcoming resident community

Concerns

  • Poor administrative communication and cold management style (mentioned by 3 reviewers)
  • Inconsistent or unreliable therapy scheduling (mentioned by 2 reviewers)
  • Facility maintenance issues (water heaters, lighting, HVAC) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(3)'20(2)'22(1)'24(4)'26(1)

Distribution · 27 analyzed

5
11
4
2
3
0
2
3
1
11

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's beautiful grounds, what opportunities are there for residents to enjoy the outdoor spaces during their daily activity schedule?
  • 2How does your administrative team ensure consistent communication with families regarding updates on care plans or changes in a resident's status?
  • 3With the current focus on facility maintenance, could you walk me through your process for addressing urgent repairs like HVAC or hot water issues to ensure resident comfort?
  • 4Since your staffing rating is so strong, how do you integrate those staff members into the daily social life and community engagement of the residents?
  • 5How do you manage the scheduling process for rehabilitation services to ensure that sessions remain consistent and reliable for residents?
  • 6What protocols do you have in place for handling medical emergencies, and how quickly are family members typically notified in those situations?

Personalized based on this facility's data


Key Review Excerpts

Thank you to staff at birchaven for loving grandpa like he was family. Thank you to the staff for loving my family while we stayed with him for his last day.

Memory care family member · 2024★★★★★

At all the other facilities and oneoof them was a LTAC I have had to be on top of every detail, at Birch Haven they are on top of it!

Rehab patient's family · 2019☆☆☆☆

Kept Mom active by taking her to Bingo, having her eat in the dining room, etc. Staff was friendly and caring, provided alternates for the meals since Mom is a picky eater.

Memory care family member · 2025★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.28hrs
OK
Registered nurses for medical care
Total Nursing
5.43hrs
OK
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
12.1%
OH
28.2%
Hancock
11.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
OH
6.9%
Hancock
12.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.0%
Better than Avg
Here
16.0%
US
19.5%
OH
25.4%
Hancock
26.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
14.4%
OH
5.8%
Hancock
11.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.4%
OH
21.6%
Hancock
24.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
OH
92.6%
Hancock
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
81.8%
OH
78.4%
Hancock
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.8%
Better than Avg
Here
91.8%
US
79.8%
OH
75.6%
Hancock
78.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
OH
1.2%
Hancock
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (10.1)
6 complaint-triggered

Birchaven Retirement Village shows recurring deficiencies across multiple surveys in fire safety systems, infection control, and resident care quality, with two complaint-triggered issues involving infection control and abuse response in 2025. The facility has persistent problems with fire alarm and sprinkler system maintenance spanning from 2019 to 2025, though all violations have correction dates. Families should visit to assess current conditions given the pattern of repeated safety and care issues.

Apr 9, 2026Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jan 9, 2025Routine
19
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0915Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jan 9, 2025Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 7, 2022Routine
12
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · Pattern

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 18, 2019Routine
7
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0920Potential for harm · PatternCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Birchaven Retirement Village

Organization Type

nonprofit

Ownership & Management

Owners

Blanchard Valley Health System

Owner · Organization

100%

Key personnel

Brough, MichaelOfficer / DirectorCosiano, FrankOfficer / DirectorDowling, JamesOfficer / DirectorEdgington, AnnetteOfficer / DirectorHopkins, WilliamOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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