Birchaven Retirement Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained landscaping. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
Birchaven shows strong performance in memory care and end-of-life support, where staff are frequently described as compassionate and attentive. However, families should be aware of reports regarding inconsistent maintenance and administrative responsiveness; we recommend touring the specific unit your loved one will occupy and asking for a clear point of contact for maintenance or administrative concerns.
Google Reviews
Google Reviews
24 reviews on Google“Birchaven Retirement Village receives highly polarized feedback, with experiences ranging from compassionate end-of-life care and successful rehab to significant complaints about administrative coldness and facility maintenance. While many families praise the physical beauty of the grounds and the kindness of individual nursing staff, others report issues with inconsistent therapy, poor communication from management, and failing infrastructure in the independent living units.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained landscaping
- Compassionate end-of-life and nursing care
- Effective rehabilitation services for some residents
- Friendly and welcoming resident community
Concerns
- Poor administrative communication and cold management style (mentioned by 3 reviewers)
- Inconsistent or unreliable therapy scheduling (mentioned by 2 reviewers)
- Facility maintenance issues (water heaters, lighting, HVAC) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's beautiful grounds, what opportunities are there for residents to enjoy the outdoor spaces during their daily activity schedule?
- 2How does your administrative team ensure consistent communication with families regarding updates on care plans or changes in a resident's status?
- 3With the current focus on facility maintenance, could you walk me through your process for addressing urgent repairs like HVAC or hot water issues to ensure resident comfort?
- 4Since your staffing rating is so strong, how do you integrate those staff members into the daily social life and community engagement of the residents?
- 5How do you manage the scheduling process for rehabilitation services to ensure that sessions remain consistent and reliable for residents?
- 6What protocols do you have in place for handling medical emergencies, and how quickly are family members typically notified in those situations?
Personalized based on this facility's data
Key Review Excerpts
“Thank you to staff at birchaven for loving grandpa like he was family. Thank you to the staff for loving my family while we stayed with him for his last day.”
“At all the other facilities and oneoof them was a LTAC I have had to be on top of every detail, at Birch Haven they are on top of it!”
“Kept Mom active by taking her to Bingo, having her eat in the dining room, etc. Staff was friendly and caring, provided alternates for the meals since Mom is a picky eater.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Birchaven Retirement Village shows recurring deficiencies across multiple surveys in fire safety systems, infection control, and resident care quality, with two complaint-triggered issues involving infection control and abuse response in 2025. The facility has persistent problems with fire alarm and sprinkler system maintenance spanning from 2019 to 2025, though all violations have correction dates. Families should visit to assess current conditions given the pattern of repeated safety and care issues.
Apr 9, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 9, 2025Routine19
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 9, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 7, 2022Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 18, 2019Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Birchaven Retirement Village
nonprofit
Ownership & Management
Owners
Blanchard Valley Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit reach-redirect.kyruus.com
Medicare data downloads
Original nursing home datasets
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