Billings Rehabilitation and Nursing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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What this means for your family
While recent reviews suggest some improvements in activities and staff engagement, the facility has a long-standing history of serious concerns regarding hygiene and understaffing. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the wards and the responsiveness of the staff during off-peak hours.
Google Reviews
Google Reviews
33 reviews on Google“Billings Rehabilitation and Nursing LLC receives consistently poor feedback regarding staffing levels, hygiene, and professional conduct. While a few recent reviews mention improvements in staff kindness and activities, the majority of reports describe a facility struggling with neglect, poor communication, and inadequate care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging resident activities like bingo and karaoke
- Some staff members described as kind and willing to help
- Comprehensive rehabilitation approach noted in isolated positive feedback
Concerns
- Severe understaffing leading to neglect (mentioned by 4 reviewers)
- Poor hygiene and cleanliness of rooms and bathrooms (mentioned by 3 reviewers)
- Unprofessional or rude staff interactions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 100 residents currently in the facility, how do you ensure consistent staffing levels throughout the day and night to provide timely assistance?
- 2I noticed that cleanliness is a high priority for our family; could you walk us through your daily and deep-cleaning protocols for resident rooms and bathrooms?
- 3We are interested in the social side of life here—could you tell us more about how the bingo and karaoke programs are structured and how you encourage residents to participate?
- 4Regarding medication management, what specific systems do you have in place to ensure accuracy and timely administration for residents?
- 5How does your team handle communication with families when there is a change in a resident's health status or a medical emergency?
- 6We value a supportive environment; what kind of ongoing training or professional development do you provide your staff to ensure they feel equipped to provide compassionate care?
Personalized based on this facility's data
Key Review Excerpts
“5 out of 7 days her needed oxygen wasn’t on. Empty bottle , dial on 0 once and note proper connection . The veteran lost ability to use walker independently, eat or use bathroom independently.”
“This facility has had a bad rep for quite a while however is turning itself around! The staff at the facility are very kind and very willing to help!”
“They take pretty good care of my father in law. He plays a lot of bingo and does karaoke there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 16 complaints triggering federal inspections, revealing recurring problems with resident abuse and neglect protection that appear across multiple surveys from 2023 to 2025. The facility has persistent issues with care planning, accident prevention, fire safety systems, and food service management. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like abuse prevention raises serious concerns about sustained improvements.
Feb 26, 2026Routine15
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Feb 26, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 20, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 14, 2025Routine14
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 19, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 6, 2024
$21,847
Fine
Sep 14, 2023
$40,950
Ownership & Operations
Who Operates This Facility
Billings Rehabilitation and Nursing LLC
for profit
Chain Affiliation
The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers
18 facilities nationwide
Ownership & Management
Owners
Charly Bello Family Limited Partnership
Owner · Organization
Cashmer LLC
Owner · Organization
Fey, Kristin
Owner (parent company)
Fey, Daniel
Owner (parent company)
Swain, Cameron
Owner (parent company)
Swain, Serene
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit billingsrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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