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Billings Rehabilitation and Nursing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

600 S 27th St, South Side · Billings, MT 59101100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 33 Google reviews

5
4
3
2
1
Billings Rehabilitation and Nursing LLC Nursing Home in Billings, MT — Street View
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What this means for your family

While recent reviews suggest some improvements in activities and staff engagement, the facility has a long-standing history of serious concerns regarding hygiene and understaffing. If you are considering this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the wards and the responsiveness of the staff during off-peak hours.

Google Reviews

Google Reviews

33 reviews on Google
Billings Rehabilitation and Nursing LLC receives consistently poor feedback regarding staffing levels, hygiene, and professional conduct. While a few recent reviews mention improvements in staff kindness and activities, the majority of reports describe a facility struggling with neglect, poor communication, and inadequate care for vulnerable residents.

Quality Themes

Tap a score for details
Food2.0Staff2.0Clean1.0Activities7.0Meds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Engaging resident activities like bingo and karaoke
  • Some staff members described as kind and willing to help
  • Comprehensive rehabilitation approach noted in isolated positive feedback

Concerns

  • Severe understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor hygiene and cleanliness of rooms and bathrooms (mentioned by 3 reviewers)
  • Unprofessional or rude staff interactions (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'20(1)'22(1)'24(7)'26(8)

Distribution · 36 analyzed

5
19
4
2
3
1
2
2
1
12

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With 100 residents currently in the facility, how do you ensure consistent staffing levels throughout the day and night to provide timely assistance?
  • 2I noticed that cleanliness is a high priority for our family; could you walk us through your daily and deep-cleaning protocols for resident rooms and bathrooms?
  • 3We are interested in the social side of life here—could you tell us more about how the bingo and karaoke programs are structured and how you encourage residents to participate?
  • 4Regarding medication management, what specific systems do you have in place to ensure accuracy and timely administration for residents?
  • 5How does your team handle communication with families when there is a change in a resident's health status or a medical emergency?
  • 6We value a supportive environment; what kind of ongoing training or professional development do you provide your staff to ensure they feel equipped to provide compassionate care?

Personalized based on this facility's data


Key Review Excerpts

5 out of 7 days her needed oxygen wasn’t on. Empty bottle , dial on 0 once and note proper connection . The veteran lost ability to use walker independently, eat or use bathroom independently.

Memory care family member · 2023☆☆☆☆

This facility has had a bad rep for quite a while however is turning itself around! The staff at the facility are very kind and very willing to help!

Visitor/Community member · 2024★★★★★

They take pretty good care of my father in law. He plays a lot of bingo and does karaoke there.

Long-term resident's family · 2026★★★★
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
75%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
MT
19.4%
Yellowstone
21.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.6%
Mixed vs Avgs
Here
26.6%
US
15.3%
MT
19.1%
Yellowstone
28.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.9%
Better than Avg
Here
18.9%
US
19.4%
MT
25.2%
Yellowstone
28.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
MT
16.4%
Yellowstone
18.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Mixed vs Avgs
Here
5.3%
US
12.1%
MT
5.0%
Yellowstone
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Mixed vs Avgs
Here
94.4%
US
95.5%
MT
93.7%
Yellowstone
88.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.8%
MT
73.8%
Yellowstone
70.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.0%
Better than Avg
Here
92.0%
US
81.8%
MT
79.2%
Yellowstone
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MT
1.4%
Yellowstone
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
2penalties
19 complaint-triggered
$62,797 in fines

Families have filed 16 complaints triggering federal inspections, revealing recurring problems with resident abuse and neglect protection that appear across multiple surveys from 2023 to 2025. The facility has persistent issues with care planning, accident prevention, fire safety systems, and food service management. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like abuse prevention raises serious concerns about sustained improvements.

Feb 26, 2026Routine
15
0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

Feb 26, 2026Complaint
3
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 20, 2025Complaint
4
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 14, 2025Routine
14
0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 14, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 19, 2025Complaint
3
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jun 6, 2024

$21,847

Fine

Sep 14, 2023

$40,950

Ownership & Operations

Who Operates This Facility

Owner / Operator

Billings Rehabilitation and Nursing LLC

Organization Type

for profit

Chain Affiliation

Chain Name

The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers

Chain Size

18 facilities nationwide

Ownership & Management

Owners

Charly Bello Family Limited Partnership

Owner · Organization

30%

Cashmer LLC

Owner · Organization

Fey, Kristin

Owner (parent company)

24%

Fey, Daniel

Owner (parent company)

Swain, Cameron

Owner (parent company)

Swain, Serene

Owner (parent company)

Key personnel

Myers, WalterOfficer / DirectorSwain, JaredOfficer / DirectorCottonwood Healthcare LLCManagerProfessional Business Advisors LLCManagerWipfli LlpManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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