Bickford of Chesterfield
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and caregiving staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of personalized attention and engaging social activities for their loved ones. The leadership is exceptionally communicative and hands-on. While there was a severe negative report regarding neglect several years ago, recent years show a strong, consistent pattern of high-quality care and resident safety.
Google Reviews
Google Reviews
28 reviews analyzed“Families considering Bickford of Chesterfield can expect a warm, family-oriented atmosphere characterized by highly praised leadership and attentive staff. While most reviewers highlight exceptional personalized care and engaging activities, one reviewer raised serious concerns regarding medical neglect and cleanliness, though this appears to be an outlier compared to more recent positive feedback.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and caregiving staff
- Engaging and inclusive activity programs
- Strong, hands-on leadership and communication
- Clean and beautiful community environment
Concerns
- Difficulty accessing facility surveys for family review
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how attentive and compassionate the nursing staff is here; how does the leadership team ensure that level of care remains consistent across all shifts?
- 2The community looks beautiful; what are your current protocols for maintaining the cleanliness of the resident rooms and common areas?
- 3Could you tell us more about the daily activity programs and how you ensure residents are actively engaged and included in the community?
- 4Since you are memory care certified, how do you tailor medical care and emergency responses specifically for residents with cognitive decline?
- 5We noticed the leadership is very active in communicating with families; what is the best way for us to stay updated on our loved one's well-being and access important facility updates?
- 6How do you approach the balance of providing high-quality, personalized care while keeping the community's pricing accessible for families?
Personalized based on this facility's data
Key Review Excerpts
“Director Eileen Kwak who is the director of Bickford Chesterfield.. has absolutely exceeded our expectations. My step mother had dimentia Eileen communicated often, followed up on requests and facilitated a great experience and dialogue.”
“My father ended up in end of life hospice at Bickford and I cannot overstate how much we appreciate the care and attention he got from the staff. Particularly Rhonda (she's a treasure!) and the staff in the memory care unit.”
“The caregiving Folks at Bickford are excellent. My Mom is safe and feels secure and she says regularly how nice everyone is.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Apr 21, 2026Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on February 12, 2026, regarding allegations in the area(s) of: RESIDENT CARE AND RELATED SERVICES Number of interviews conducted with staff: 2 Additional Comments/Discussion: Documentation of resident #1?s injuries were reviewed as part of the investigation. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation(s) of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint(s) but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972-4700 or by email at coy.stevenson@dss.virginia.gov
Based on a record review and interviews, it was determined that the facility did not ensure the safety and well-being of a resident was maintained. Evidence: 1) On 12/30/25, resident #1 was noted to have bruising on his chest that could not be explained. 2) On 12/31/25, resident #1 complained of pain on his trunk/side and staff noted that resident #1 had bruising on their left knee, left shoulder, right ribcage, and a bump on their forehead. 3) Staff #1 and staff #2 stated that staff #3 (former employee) reported that resident #1 fell in a communal bathroom on 12/30/25. Staff #3 described resident #1 as being in a sitting position on the trash can/floor. 4) Staff #1 and staff #2 were unable to explain with certainty how resident #1 was injured.
Sep 19, 2025RoutineCleanReport
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An on-site inspection of the facility was completed on September 19, 2025, between approximately 10:00 AM and 2:30 PM. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 56 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Observations by licensing inspector: Residents were observed interacting amongst themselves and staff. Interactions were appropriate in all instances observed. Residents were observed eating meals and engaging in staff led and self-led activities. Residents were appropriately dressed and groomed for the time of day and activity they were engaged in. Additional Comments/Discussion: Storage of resident medications was secure. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at (804) 972 - 4200 or by email at coy.stevenson@dss.virginia.gov.
Sep 3, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/03/24 The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 58 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: Interior of the building; outside of the building and surrounding grounds; common areas accessible to residents; nursing station; medication storage stations; resident accommodations; dining areas Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Coy Stevenson, Licensing Inspector at 804-972-4700 or by email at coy.stevenson@dss.virginia.gov.
Based on record reviews and interviews, it was determined that the facility did not ensure that staff who are required to be evaluated, submit the results of a risk assessment, documenting that the individual is free of tuberculosis in a communicable form. Evidence: 1) A review of the record for staff #2 did not contain the results of a risk assessment, documenting the absence of tuberculosis in a communicable form. 2) A review of the record for staff #3 did not contain the results of a risk assessment, documenting the absence of tuberculosis in a communicable form. 3) A review of the record for staff #4 did not contain the results of a risk assessment, documenting the absence of tuberculosis in a communicable form. 4) Staff #1 reviewed the respective files for each staff person and confirmed that documentation showing a risk assessment to determine the respective staff personnel are free of tuberculosis in a communicable form were missing from the respective files.
Based on record reviews and interviews, it was determined that each direct care staff member did not maintain current certification in first aid. Evidence: 1) The record for staff #2 did not contain documentation showing staff #1 has current certification in first aid. 2) The first aid certification in staff #1 file expired in March 2024. 3) Staff #1 reviewed the record for staff #2 and confirmed a current certification for staff #2 was not in the record.
Nov 30, 2023ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: On 11/30/2023 Approximate time 11:30-1:30p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/23/2023 regarding allegations in the area of staffing. Number of residents present at the facility at the beginning of the inspection: 33 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: N/A Number of staff records reviewed: N/A Number of interviews conducted with residents: 6 Number of interviews conducted with staff: 5 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov Violation Notice Issued: No
Nov 30, 2023ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: On 11/30/2023-approximate time 11:30a.m-1:30p. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/16/2023 regarding allegations in the areas of staff and resident care and related services. Number of residents present at the facility at the beginning of the inspection: 33 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: N/A Number of staff records reviewed: N/A Number of interviews conducted with residents: 6 Number of interviews conducted with staff: 4 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at Angela.r.reaves@dss.virginia.gov. Violation Notice Issued: No
Oct 10, 2023Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/06/2023 approximate time 11:30-2:30p.m. On 10/10/2023 approximate tie 9:16a.m-11:41a.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 51 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 5 Number of interviews conducted with staff: 5 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at angela.r.reaves@dss.virginia.gov Violation Notice Issued: Yes
Based on the review of facility records and staff interviews the facility failed to ensure that Do Not Resuscitate (DNR) Orders for withholding cardiopulmonary resuscitation from a resident in the event of cardiac or respiratory arrest is included in the individualized service plan ( ISP
Based on observation the facility failed to ensure that the building is free from foul, stale and musty odors. Evidence: Upon entry to the safe and secure environment on 10/06/2023 the inspector encountered a foul odor in the common/dinning area of the unit.
Jun 23, 2023ComplaintCleanReport
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/23/2023 beginning approximately 1:20p.m-1:40p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 03/07/2023 regarding allegations in staffing and supervision. Number of residents present at the facility at the beginning of the inspection: 51 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: Number of staff records reviewed: N/A Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804) 840-0253 or by email at angeal.r.reaves@dss.virginia.gov
Sep 20, 2022Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/20/2022-10:54 a.m. 10/12/2022: 12:56a.m.-3:11p.m The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: Staff?s interaction with the residents Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Angela Rodgers-Reaves, Licensing Inspector at (804)840-0253 or by email at angela.r.reaves@dss.virginia.gov
Based on the review of facility records and interviews conducted with facility staff the facility failed to ensure that individualized service plan ( ISP
Personal care services and general supervision and care. (B1) Based on the review of facility records the facility failed to ensure personalization of care and services tailored to the resident's circumstances and preferences. Evidence: Resident #3: Documented date of admission 03/16/2022 The facility?s 05/24/2022 dietician review report referring to the facility and the resident?s dietary intake noted ?They note a decrease of intake.? The report further notes that the resident said that he wanted to lose weight. Upon request the facility did not submit documentation for the inspector?s review that identified a plan of care based on the resident?s preferences or that was guided by the resident?s physician.
Based on the review of facility records and interviews conducted the facility failed to implement interventions as soon as a nutritional problem is suspected. Evidence: Resident #6: Documented date of admission 09/21/2017 The facility?s 05/24/2022 dietician review report noted that the resident had lost 6 pound since March 2022; 161lbs to 156lbs. The facility?s Weights and /vitals Record document that was submitted for the inspector?s review noted the following weights: June 142 lbs. August 135 lbs. September 134.6 lbs. October 133.0 lbs. Upon request the facility did not submit documentation for the inspector?s review that identified that interventions had been implemented to address the resident?s continuous weight loss.
Based on the review of facility records the facility failed to ensure that written Do Not Resuscitate Orders is included in the individualized service plan. Evidence: Resident #1 Documented date of admission 09/17/2022 The review of the resident?s most recent 09/16/2022 ISP
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