Beverly Park Place Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 114 Google reviews
Watch Beverly Park Place Health and Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (60%)
- High RN turnover (59%)
Below average in TN · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
This facility's rehabilitation therapy team is frequently cited as a major strength, making it a potential option for short-term recovery. However, families should be extremely cautious regarding long-term placement; multiple reviewers have raised critical concerns about chronic understaffing and slow response times. I strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
114 reviews on Google“Beverly Park Place receives highly polarized feedback, with some families praising the dedicated therapy team and compassionate nursing staff, while others report severe neglect and systemic understaffing. Critical concerns frequently involve slow response times to call lights, poor hygiene, and communication failures regarding patient health status. Families considering this facility should be aware that experiences appear to vary significantly depending on the unit and the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled physical/occupational therapy team
- Compassionate and attentive nursing staff in specific units
- Clean and well-maintained physical environment
- Effective support during the admission and discharge process
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with basic needs (mentioned by 9 reviewers)
- Lack of communication with families regarding medical status (mentioned by 7 reviewers)
- Inconsistent or inadequate therapy services (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you customize those sessions to meet an individual's specific rehabilitation goals?
- 2What steps are being taken to ensure that medication management is handled with the highest level of accuracy and safety?
- 3How does the nursing team ensure that residents' personal hygiene and basic daily needs are met promptly, even during busy shifts?
- 4Can you tell us more about how the staff communicates important medical updates or changes in status to family members?
- 5What kind of daily activities and social events are planned to keep residents engaged and active in the community?
- 6How does the facility manage dining services to ensure meals are both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Beverly Park has been wonderful taking care of my dad the last 2 and a half years since my mom passed. It was really hard getting used to our new normal at first but they have always been so supportive and friendly and that hasn’t changed still today.”
“My father required extensive care and was neglected and in pain to the point where he called an ambulance to evacuate himself.”
“My husband is here for rehab. Last night, there was 1 nurse for 30 patients! The staff is over worked, but nice. I hit the call button and it took them 20 minutes to respond.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring issues with resident protection from abuse and neglect, appearing across multiple surveys from 2019 to 2024, with families filing two complaints that triggered investigations. The facility also shows repeated problems with care planning and emergency power systems. While all deficiencies show correction dates, the persistent nature of protection failures across five years raises red flags about sustained quality improvement.
Jul 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 20, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 26, 2022Routine9
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Sep 18, 2019Routine3
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Sep 12, 2018Routine4
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Beverly Park Place Health and Rehab
nonprofit
Ownership & Management
Owners
Hillcrest Healthcare Communities INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit hillcresthc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Creekview Health and Rehabilitation
4.5 miNursing Home · Knoxville, TN
Nhc Healthcare, Knoxville
5.2 miNursing Home · Knoxville, TN
Holston Health & Rehabilitation Center
5.6 miNursing Home · Knoxville, TN
Island Home Park Health and Rehab
7.1 miNursing Home · Knoxville, TN
Fort Sanders Tcu
7.5 miNursing Home · Knoxville, TN
Nhc Healthcare, Ft Sanders
7.6 miNursing Home · Knoxville, TN