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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 225 Google reviews
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Beverly Hills Rehabilitation Centre has a middle-range Medicare overall rating. Strengths include excellent physical and occupational therapy teams. Some reviewers note concerns about severe nursing neglect and hygiene issues (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Beverly Hills Rehabilitation Centre will find a facility with highly praised physical therapy and social services, but significant concerns regarding nursing neglect and understaffing. While many reviewers celebrate the compassionate therapists and clean environment, several critical reports detail serious issues with medication errors, hygiene, and unresponsive call lights.
Quality Themes
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Concerns
Rating Trends
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Distribution · 214 analyzed
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific staff members or details from the text. For negative reviews, they use a professional, empathetic tone that acknowledges the severity of the claims and offers direct contact information for investigation.
Personalized based on this facility's data
Key Review Excerpts
“The staff, from nurses to therapists to administrative personnel, were attentive, respectful, and incredibly kind every step of the way. A special mention goes to the food. My father absolutely raved about it!”
“Please be warned about this facility as with most senior care centers if you do not monitor staff, the level of care will be dismissed. In this case my father was left in his own feces, left without oxygen that caused him to go to the hospital.”
“The nurses in RCBH are competent, compassionate, hardworking and professional. I would like to give credit to these nurses for their excellent services: Mary Jane, Shirley, France, Nides, Aminda, Malu, Suzette, Joe, Carla, Yolanda, Gigi, Tina, Ed, Cynthia, Liza, Maricel, Eva and whole RCBH family.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Beverly Hills Rehabilitation Centre has a concerning pattern of frequent family complaints, with 45 of 104 deficiencies triggered by families filing reports with regulators. The facility struggles most with infection control, accident prevention, care planning, and medication management, with these issues persisting across multiple recent surveys through 2024-2025. While the facility corrects violations when cited, the recurring nature of problems in core care areas and high complaint volume suggest ongoing quality concerns that families should carefully evaluate.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Ensure new upholstered furniture and mattresses meet char length and heat release criteria.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Beverly Hills Rehabilitation Centre
for profit
Pacs Group
281 facilities nationwide
Chain avg rating: 2.9/5 · Rank 149 of 260
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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225 reviews from families & visitors
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