Beverly Hills Rehabilitation Centre
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 217 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and a very kind social services team, which is excellent for post-surgical recovery. However, families must be extremely vigilant regarding nursing care and medication schedules, as multiple reviewers have reported serious instances of neglect and missed doses.
Google Reviews
Google Reviews
217 reviews on Google“Families considering Beverly Hills Rehabilitation Centre will find a facility with highly praised physical therapy and social services, but significant concerns regarding nursing neglect and understaffing. While many reviewers celebrate the compassionate therapists and clean environment, several critical reports detail serious issues with medication errors, hygiene, and unresponsive call lights.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and professional social services
- Clean and well-maintained facility
- Welcoming and friendly administrative staff
Concerns
- Severe nursing neglect and hygiene issues (mentioned by 5 reviewers)
- Chronic understaffing affecting response times (mentioned by 7 reviewers)
- Difficulty reaching the facility by phone (mentioned by 4 reviewers)
- Inconsistent medication administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often mentioning specific staff members or details from the text. For negative reviews, they use a professional, empathetic tone that acknowledges the severity of the claims and offers direct contact information for investigation.
Questions for Your Tour
- 1I noticed some great feedback about your physical and occupational therapy teams; could you tell me more about how those specialists work with residents on their daily mobility goals?
- 2Since communication is so important for families, what is the best way for us to stay in regular contact with the nursing staff, and how do you ensure we get timely updates?
- 3Could you walk me through your specific protocols for medication administration and how the nursing team ensures everything is tracked accurately each shift?
- 4How does the facility manage staffing during the overnight hours or weekends to ensure that response times for call bells remain quick?
- 5What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
- 6In the event of a sudden medical change or an emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department was also great 👍🏾¡! The food 🥝 was good as well !!! I would luv to come back , if I had a choice,if something went wrong with me .. I'm going back there hands down 👇🏾!!!!”
“The staff, from nurses to therapists to administrative personnel, were attentive, respectful, and incredibly kind every step of the way. A special mention goes to the food. My father absolutely raved about it!”
“Please be warned about this facility as with most senior care centers if you do not monitor staff, the level of care will be dismissed. In this case my father was left in his own feces, left without oxygen that caused him to go to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Beverly Hills Rehabilitation Centre has a concerning pattern of frequent family complaints, with 45 of 104 deficiencies triggered by families filing reports with regulators. The facility struggles most with infection control, accident prevention, care planning, and medication management, with these issues persisting across multiple recent surveys through 2024-2025. While the facility corrects violations when cited, the recurring nature of problems in core care areas and high complaint volume suggest ongoing quality concerns that families should carefully evaluate.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Dec 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2025Routine17
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Miscellaneous Deficiencies
Ensure new upholstered furniture and mattresses meet char length and heat release criteria.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Jul 10, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Beverly Hills Rehabilitation Centre
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 149 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
217 reviews from families & visitors
Official Website
Visit rehabcentre.com
Medicare data downloads
Original nursing home datasets
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