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Nursing HomeMedicaid

Bethany St Joseph Care Ctr

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

2501 Shelby Rd, La Crosse, WI 54601100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 16 Google reviews

5
4
3
2
1
Bethany St Joseph Care Ctr Nursing Home in La Crosse, WI — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and robust activity programs, making it a strong candidate for both long-term and memory care. While families are very satisfied with the clinical care, you may want to discuss specific expectations regarding room housekeeping and personal item organization during your initial intake meeting.

Google Reviews

Google Reviews

16 reviews on Google
Bethany St. Joseph Care Center receives high praise for its compassionate nursing staff and effective rehabilitation services, with many families noting the facility's ability to provide comfort and professional care. While the overall sentiment is overwhelmingly positive, some reviewers have suggested that room maintenance and food quality could be improved to better meet resident expectations.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean7.0Activities9.0MedsN/AMemory10.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation and therapy services
  • Active and engaging resident activities
  • Strong communication with families

Concerns

  • Room cleanliness and organization (mentioned by 2 reviewers)
  • Food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'18(1)4.55.0'20(2)4.05.0'22(3)4.05.0'25(2)4.3'26(4)

Distribution · 17 analyzed

5
13
4
2
3
1
2
1
1
0

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of personalized care is maintained during shift changes?
  • 2Since we know communication is a priority for families, what is your preferred method for giving us regular updates on our loved one's well-being?
  • 3Could you tell us a bit more about the daily activity calendar and how you keep residents engaged with the community?
  • 4What is the process for managing medical emergencies or sudden changes in health during the overnight hours?
  • 5How does the facility approach meal planning and nutrition to ensure the food is both healthy and enjoyable for the residents?
  • 6What steps are taken by the housekeeping team to ensure that resident rooms and common areas are kept consistently clean and organized?

Personalized based on this facility's data


Key Review Excerpts

The staff who supported her were truly exemplary! Their kindness and concern knew no bounds. I was impressed with their use of Music & Memory as well as the frequent entertainment.

Memory care family member · 2019★★★★★

I'm a retired nurse with very high standards and BSJ met them all, personally and professionally.

Long-term resident's family · 2025★★★★★

On the day of her admission, we were greeted with such warmth, kindness and professionalism that I cried with relief when leaving that day, feeling that mom was in very good hands…and they did not disappoint!!

Rehab patient's family · 2022★★★★★
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.36hrs
OK
Registered nurses for medical care
Total Nursing
4.54hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.5%
WI
15.9%
La crosse
28.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
La crosse
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.5%
WI
16.8%
La crosse
17.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
19.4%
WI
25.0%
La crosse
22.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
95.5%
WI
95.0%
La crosse
89.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.3%
WI
19.9%
La crosse
17.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Mixed vs Avgs
Here
95.4%
US
81.8%
WI
86.6%
La crosse
96.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.4%
Mixed vs Avgs
Here
85.4%
US
79.8%
WI
82.2%
La crosse
89.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.9%
Worse than Avg
Here
3.9%
US
1.6%
WI
1.3%
La crosse
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (9.8)
$3,145 in fines

Bethany St Joseph Care Center shows a pattern of recurring safety and care issues across multiple surveys, with repeated problems in fire safety systems, electrical equipment, and infection control appearing across all three inspections. The facility has persistent challenges with clinical care including pressure ulcer prevention, mobility assistance, and incontinence care, along with ongoing building safety violations involving sprinkler systems and corridor obstructions. While all deficiencies show correction dates, the repetitive nature of safety violations suggests potential ongoing maintenance and oversight concerns that families should discuss during visits.

Jun 19, 2025Routine
12
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Apr 25, 2024Routine
9
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Mar 15, 2023Routine
5
0583Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0888Minimal · WidespreadCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Federal Penalties

Fine

Aug 7, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bethany St Joseph Care Ctr

Organization Type

nonprofit

Ownership & Management

Key personnel

Berra, KayOfficer / DirectorBraley, MatthewOfficer / DirectorHanson, CharlesOfficer / DirectorKite, CindiOfficer / DirectorKutt, DawnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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