Bethany Rehab & Hcc
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 11.0)
- High staff turnover (76%)
- High RN turnover (78%)
Bottom 25% in IL · Meets national RN staffing standard · Above average staffing · Very high staff turnover · Worst in TUTERA SENIOR LIVING & HEALTH CARE chain · $419,794 in fines · Abuse citation
What this means for your family
While the facility has shown recent improvements in communication and activities, the recurring reports of delayed call-light responses and hygiene issues are significant red flags. If you consider this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking management specifically about their current protocol for call-light response times.
Google Reviews
Google Reviews
89 reviews on Google“Bethany Rehab & HCC presents a highly polarized experience for families. While recent reviews highlight improvements in communication and staff engagement under new ownership, there is a persistent, critical pattern of neglect, particularly regarding call-light response times and basic hygiene for residents. Families should be aware that while some report excellent therapy and nursing care, others have documented severe lapses in medication management and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy department
- Engaging activity and social programs
- Clean and well-maintained facility environment
- Responsive and compassionate individual nursing staff
Concerns
- Excessive wait times for call lights (often 1-3 hours) (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 7 reviewers)
- Medication errors and delays in administration (mentioned by 4 reviewers)
- Chronic understaffing and high staff turnover (mentioned by 5 reviewers)
- Poor communication from management and administrative staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy departments; could you tell us more about how the therapists work with residents to regain their independence?
- 2How does the nursing team ensure that medication is administered accurately and on a consistent schedule for every resident?
- 3With the facility being so well-maintained, what specific routines are in place to ensure that personal hygiene and incontinence care are handled promptly and with dignity?
- 4What kind of social programs or daily activities do you have planned to keep residents engaged and connected with one another?
- 5In the event of a medical emergency or a sudden change in a resident's condition during the night, what is the protocol for notifying the family and providing immediate care?
- 6We noticed the management team is very active in responding to feedback; how does the administration typically communicate important facility updates or changes to the families?
Personalized based on this facility's data
Key Review Excerpts
“I was here back in 2019 for a month and cried everyday... However now that I'm here I can definitely see how much things have changed. They are cleaning the rooms daily and making sure I have my meds on time.”
“My mother left this place worse than when she went in... The staff was hit or miss. Some were nice, some dropped the ball.”
“I believe more recently it is under new ownership, which I personally feel has greatly enhanced the care my mother has been receiving, the communication I receive regarding her care, and the all around atmosphere has been more positive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethany Rehab faces significant quality concerns with families frequently filing complaints that trigger inspections - nearly half of all 83 deficiencies stem from family reports. The facility shows persistent problems with basic daily care assistance, safety supervision, and proper treatment according to medical orders, with these issues recurring across multiple surveys and continuing into recent 2025 inspections, suggesting ongoing care quality challenges that families should carefully evaluate.
Apr 1, 2026Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Mar 10, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 24, 2026Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 13, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 5, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 26, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 7, 2025
$102,105
Fine
Dec 27, 2024
$14,050
Fine
Sep 24, 2024
$22,970
Fine
Jul 24, 2024
$125,694
Fine
May 28, 2024
$14,050
Fine
Sep 20, 2023
$87,064
Payment Denial
Sep 20, 2023
12-day denial
Payment Denial
Jun 29, 2023
12-day denial
Fine
Jun 29, 2023
$40,879
Ownership & Operations
Who Operates This Facility
Bethany Rehab & Hcc
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 22 of 25 (Worst)
Ownership & Management
Owners
Constace Marie Mendolia 2009 Irrv Tr
Owner · Organization
Joseph C Tutera 2009 Irrevocable Trust
Owner · Organization
Mary Margaret Cunningham 2009 Irrv Tr
Owner · Organization
Tutera, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.