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Nursing HomeMedicaid Investigative

Beth Haven Nursing Home

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2500 Pleasant Street, Hannibal, MO 63401105 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 58 Google reviews

5
4
3
2
1
Beth Haven Nursing Home Nursing Home in Hannibal, MO — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (30 vs median 10)

Bottom 25% in MO · Critically understaffed (RN) · Above recommended total nurse staffing · $258,457 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While Beth Haven has some dedicated staff members and engaging activities, the facility faces recurring issues with staffing levels and cleanliness. When touring, we strongly recommend asking for a specific plan on how they ensure resident hygiene and toileting needs are met during shift changes, as these are the most frequent concerns raised by families.

Google Reviews

Google Reviews

58 reviews on Google
Beth Haven Nursing Home receives highly polarized feedback, with some families praising the dedicated nursing staff and activities like Bingo, while others report significant concerns regarding neglect and staffing shortages. Common criticisms include poor hygiene in resident rooms, missing personal belongings, and inadequate attention to basic needs like toileting and feeding. Prospective families should be aware that while some staff members are highly regarded, the facility struggles with high turnover and inconsistent care quality.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0MedsN/AMemory2.0Comms3.0ValueN/A

Strengths

  • Dedicated individual nursing staff
  • Engaging activities like Bingo
  • Clean facility environment (noted by some)
  • Strong physician presence

Concerns

  • Chronic staffing shortages leading to neglect (mentioned by 5 reviewers)
  • Poor cleanliness in rooms and common areas (mentioned by 3 reviewers)
  • Missing personal items and clothing (mentioned by 2 reviewers)
  • Inadequate response to resident toileting needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(6)'19(12)'21(4)'23(12)'26(2)

Distribution · 64 analyzed

5
23
4
16
3
11
2
5
1
9

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, what specific protocols do you have in place to ensure that residents' toileting and hygiene needs are met promptly throughout the day and night?
  • 2I noticed the facility has a strong physician presence; how does your medical team coordinate with families when there is a change in a resident's health status or an urgent medical need?
  • 3With 105 residents, how does the team monitor and manage the security of personal belongings and clothing to ensure items are tracked and not misplaced?
  • 4I see that Bingo is a favorite activity here; could you walk me through how you tailor daily engagement programs to ensure residents who need extra support are still able to participate fully?
  • 5What is your current strategy for improving the cleanliness of resident rooms and common areas to ensure the environment remains comfortable and hygienic for everyone?
  • 6I appreciate that the facility responds to online feedback; how do you use that communication channel to address family concerns and keep us updated on improvements being made at Beth Haven?

Personalized based on this facility's data


Key Review Excerpts

One nurse gave my parents the best care A child would want for her parents. My mom loves it when you are her nurse. My Dad loved and trusted everything about you.

Long-term resident's family · 2019☆☆☆☆

Numerous serious violations of state laws regarding health and safety. Family member with dementia was yelled at and threatened. The nursing staff, especially the supervisors, is constantly having turnover.

Memory care family member · 2022☆☆☆☆

They have been taking care of my brother for over 25 years...never had problems. Staff wonderful to work with as is administration. Place is clean, bright, activities for residents.

Long-term resident's family · 2017★★★★★
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
4.65hrs
OK
All nurses + aides combined

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
12.1%
MO
16.7%
Marion
22.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
93.4%
MO
84.4%
Marion
92.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
14.4%
MO
19.1%
Marion
8.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.3%
Mixed vs Avgs
Here
22.3%
US
15.5%
MO
23.6%
Marion
11.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.3%
MO
18.9%
Marion
11.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
MO
90.9%
Marion
92.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility45.8%
Worse than Avg
Here
45.8%
US
79.8%
MO
63.5%
Marion
74.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.6%
Mixed vs Avgs
Here
71.6%
US
81.8%
MO
65.9%
Marion
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.7%
Worse than Avg
Here
5.7%
US
1.6%
MO
2.2%
Marion
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
10penalties
Well above state avg (12.0)
14 complaint-triggered
$258,457 in fines

Beth Haven Nursing Home has a concerning pattern of complaints, with families filing 16 reports triggering inspections across 10 surveys. The facility shows recurring issues in medication management, nutrition and food safety, and facility safety/environment that persist across multiple years. While all deficiencies report correction dates, the repeated nature of problems in core care areas like medication errors and food handling suggests ongoing operational challenges that families should carefully evaluate during visits.

Jun 30, 2025Complaint
2
0584Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Jun 5, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 10, 2025Complaint
2
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

Feb 6, 2025Routine
56
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0033Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0034Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide a means of sharing information on occupancy/needs.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0570Potential for harm · PatternCorrected

Resident Rights Deficiencies

Assure the security of all personal funds of residents deposited with the facility.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Oct 10, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 18, 2024Complaint
3
0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Jun 30, 2025

$20,283

Payment Denial

Jun 30, 2025

7-day denial

Payment Denial

Feb 6, 2025

19-day denial

Fine

Nov 6, 2023

$4,587

Fine

Oct 17, 2023

$13,762

Fine

Sep 5, 2023

$4,587

Fine

Aug 14, 2023

$13,762

Fine

Jul 17, 2023

$13,762

Fine

Jun 26, 2023

$4,587

Fine

Jun 20, 2023

$4,587

Ownership & Operations

Who Operates This Facility

Owner / Operator

Beth Haven Nursing Home

Organization Type

for profit

Ownership & Management

Owners

Mennonite Home Association INC.

Owner · Organization

100%

Key personnel

Lauterbach, KerriManaging Control - Governing BodyLauterbach, KerriOfficer / DirectorHalpin, StephenManagerLauterbach, KerriManagerMennonite Home Association INC.Adp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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