Bertram Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility is highly recommended for its exceptionally warm and dedicated staff who treat residents like family. While there was a period of significant criticism several years ago regarding medication and hygiene, recent years show a consistent pattern of high-quality care and cleanliness.
Google Reviews
Google Reviews
22 reviews analyzed“Families can expect a deeply compassionate environment where staff members are frequently praised for treating residents like their own family. While most reviews highlight exceptional care and a clean facility, one historical review raised serious concerns regarding medication errors and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and well-maintained environment
- Strong commitment to family communication
- Welcoming, homelike atmosphere
Concerns
- Medication management and hygiene issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that same level of personalized care is maintained during shift changes?
- 2Since the facility has such a welcoming, homelike atmosphere, what kind of daily activities or social events do you host to keep residents engaged?
- 3How does your team manage medication administration and tracking to ensure everything is handled accurately and on schedule?
- 4What are your specific protocols for monitoring resident hygiene and personal care to ensure everyone stays comfortable and well-maintained?
- 5In the event of a medical emergency after hours, what is the process for contacting doctors and notifying the family?
- 6We noticed you prioritize family communication; how often can we expect updates regarding our loved one's health and well-being?
Personalized based on this facility's data
Key Review Excerpts
“The BNH is for real, not only does my wife receive first rate care and attention, they demonstrate true personal care and love for her well being.”
“Due to COVID family members weren't able to go inside, but the staff did everything in their power to keep us connected including daily calls, window visits, and transparent communication.”
“The DON, activity director, business office, nurses, and med aids have been there for 20 plus years which speaks volumes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaints that led to citations for resident protection failures and inadequate treatment in recent years. The most recurring issues involve resident protection from abuse and neglect, food safety and nutrition services, and infection control problems. While most deficiencies show correction dates, one recent record-keeping violation from January 2024 remains without a correction plan, and the repeat complaints about basic resident safety suggest ongoing quality concerns that warrant careful consideration.
Jan 28, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Routine4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 19, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Oct 5, 2023
$10,135
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
BERTRAM I ENTERPRISES, LLC
DENNIS BAKER
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 148 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit bertramnursing.com
Medicare data downloads
Original nursing home datasets
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