Bernice Nursing and Rehabilitation Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in LA · Critically understaffed (RN) · Above average staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $221,159 in fines
What this means for your family
Given the consistent and severe reports regarding sanitation and pest control, families should exercise extreme caution and conduct an unannounced tour of the facility. While one long-term resident reports a positive experience, the recurring complaints about hygiene and resident hunger are significant red flags that require direct questioning of the administration.
Google Reviews
Google Reviews
6 reviews on Google“Bernice Nursing and Rehabilitation Center faces severe criticism regarding its physical environment, with multiple reviewers describing the facility as filthy, smelling of urine, and infested with pests. While one long-term resident reports a positive experience, the majority of recent feedback highlights significant concerns about hygiene, administrative leadership, and the quality of care provided to vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Long-term resident satisfaction
- Patient-centered care focus
Concerns
- Poor sanitation and hygiene standards (mentioned by 3 reviewers)
- Pest infestation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some praise for your focus on patient-centered care; how do you personally involve residents and their families in creating their daily care plans?
- 2What specific steps is the facility taking right now to improve the cleanliness and sanitation of the resident rooms and common areas?
- 3Could you tell me more about your current protocols for managing pest control and maintaining a hygienic environment throughout the building?
- 4How would you describe the current dining experience, and are there any upcoming changes planned to improve the variety or quality of the meals?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating with doctors?
- 6What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“this place is filthy needs to be shutdown immediately.. rats,roaches, bedbugs and termites ,the residents in the unit is sad, they’re always so hungry”
“The inside of this building looks abandoned and like a health code violation, smells like pee.”
“I have been living here since 2015 it's been good for me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of deficiencies related to abuse protection, with families filing reports that triggered 25 of the 48 total violations. The most recurring problems involve protecting residents from abuse and neglect, daily care assistance, and nursing competency. While most issues show correction dates, the facility's repeated failures in fundamental resident protection areas, including multiple abuse-related citations across different surveys, suggest systemic care quality concerns that warrant careful consideration before placement.
Mar 19, 2025Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jul 15, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 21, 2024Routine9
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 18, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nov 21, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Oct 25, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jul 15, 2024
$9,974
Fine
Aug 16, 2023
$211,185
Payment Denial
Aug 16, 2023
57-day denial
Ownership & Operations
Who Operates This Facility
Bernice Nursing and Rehabilitation Center, LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 18 of 29 (Worst)
Ownership & Management
Owners
D & N LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donald T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit bernicerehabcenter.com
Medicare data downloads
Original nursing home datasets
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