Berlin Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 380 Google reviews
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What this means for your family
While the facility is physically clean and features a strong therapy department, the recurring reports of neglect regarding fall-risk patients and medication errors are significant red flags. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care and maintain direct communication with the nursing supervisors.
Google Reviews
Google Reviews
380 reviews on Google“Berlin Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the facility's cleanliness, welcoming front desk staff, and effective physical therapy team. However, there are serious, recurring allegations of neglect, including reports of medication errors, failure to monitor high-fall-risk patients, and poor communication regarding medical status. Families should be aware that while many visitors have positive experiences, there is a significant pattern of complaints regarding staff responsiveness and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming and professional front desk staff
- Effective physical therapy and rehabilitation team
- Attentive and compassionate nursing aides
Concerns
- Negligence regarding fall-risk patients and lack of safety alarms (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from nursing staff (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Understaffing leading to delayed patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the physical therapy team is highly regarded here; how do you coordinate their care with the nursing staff to ensure a smooth recovery process?
- 2Given the importance of safety for residents with mobility challenges, what specific protocols and monitoring systems do you have in place to prevent falls?
- 3How do you ensure that families stay well-informed about their loved one's daily health status and any changes in their care plan?
- 4Could you walk me through your current process for medication administration to ensure accuracy and timely delivery for residents?
- 5I see that the facility is quite active; what are some of the most popular daily social activities that help residents feel connected and engaged with one another?
- 6When a resident requires urgent medical attention, what is your standard procedure for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff especially front desk are fabulous!!! The Dr sent dad to hospital today for an issue he was having ….the issue was that staff, or maybe not, think that trained staff would know what way a catheter goes in. My dads was upside down inside of him and positioned wrong of coarse.”
“My family member was sent here for rehabilitation recommend from hospital had good ratings and seem nice until my aunt got there they a lot of neglect started mistreatment verbal abuse which was told to me by my aunt and also I personally and my son witnessed it from a aide and nurse.”
“The facility is clean, the food looks good and my mother likes it. The therapy department is very good. The workers are friendly. I feel comfortable with my mother there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports resulting in deficiencies, including concerns about accident prevention, wound care, pain management, and daily care assistance. The facility shows recurring issues with infection control, medication management, and fire safety across multiple surveys from 2021 to 2025. While all deficiencies have correction dates, the pattern of repeated problems in key care areas suggests ongoing operational challenges that families should discuss during visits.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 23, 2025Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 26, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 11, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 11, 2023Routine9
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 3, 2021Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Aug 25, 2025
$13,260
Fine
Dec 11, 2023
$57,944
Ownership & Operations
Who Operates This Facility
Berlin Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 29 of 80
Ownership & Management
Owners
Skilled Venture LLC
Owner · Organization
Kahanow, Aviva
Owner (parent company)
Rokeach, Fraide
Owner (parent company)
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
380 reviews from families & visitors
Official Website
Visit berlinrehabhc.com
Medicare data downloads
Original nursing home datasets
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