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Nursing HomeMedicaid Investigative

Berkshire Rehabilitation & Skilled Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7 Sandisfield Road Box 216, Sandisfield, MA 0125557 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 7 Google reviews

5
4
3
2
1

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (9 vs median 7.0)
  • High staff turnover (52%)

Below average in MA · Critically understaffed (RN) · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While this facility has demonstrated success in physical therapy and resident engagement, the recent reports of major infrastructure failures like lack of hot water are concerning. Before committing, we strongly advise you to tour the facility and ask management directly about their current maintenance protocols and emergency response plans.

Google Reviews

Google Reviews

7 reviews on Google
Berkshire Rehabilitation & Skilled Care Center receives polarized feedback, with some families praising the dedicated staff and effective physical therapy, while others report severe operational failures. Recent concerns highlight critical infrastructure issues, such as a lack of hot water, which contrasts sharply with earlier positive reports regarding resident engagement and care.

Quality Themes

Tap a score for details
Food10.0Staff6.0Clean5.0Activities10.0MedsN/AMemory8.0Comms2.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Engaging social activities for residents
  • Compassionate and attentive nursing staff

Concerns

  • Poor facility maintenance and infrastructure failures (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)1.02021(1)1.02022(1)5.02023(1)5.02024(1)3.02026(2)

Distribution · 7 analyzed

5
4
4
0
3
0
2
0
1
3

How They Respond to Reviews

86%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that social activities are a highlight here; could you walk me through what a typical week of engagement looks like for a resident?
  • 2Given the age of the building, what is your current plan for facility maintenance and addressing any infrastructure updates?
  • 3With the current staffing levels, how does your nursing team ensure consistent communication with families regarding a resident's daily health status?
  • 4I see that you are active in responding to feedback online; how do you incorporate that family input into your day-to-day operations?
  • 5What specific protocols are in place to ensure that residents receive timely medical attention during a sudden change in their health condition?
  • 6How are you working to improve your recent health inspection outcomes to ensure the highest quality of care for your 57 residents?

Personalized based on this facility's data


Key Review Excerpts

Don had great success and was out of his wheelchair in 8 days thanks to Tom from PT. Now he's even climbing stairs again.

Long-term resident's family · 2024★★★★★

The staff is wonderful with him. When his radio is working, his nurse sings along with him. He always tells me not to worry about him as he is taken care of well and the food is really goodl

Memory care family member · 2023★★★★★

They have no hot water!!!!!! I'm getting my family member out of there now. They told me they won't have water for up to 5 days.

Resident's family · 2026☆☆☆☆
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
62%
Registered nurses for medical care
Total Nursing
3.10hrs
76%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility64.7%
Worse than Avg
Here
64.7%
US
15.5%
MA
21.3%
Berkshire
21.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility42.0%
Worse than Avg
Here
42.0%
US
19.5%
MA
19.4%
Berkshire
19.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
12.1%
MA
13.7%
Berkshire
16.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.3%
MA
16.4%
Berkshire
16.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
14.4%
MA
16.9%
Berkshire
15.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
93.4%
MA
92.4%
Berkshire
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.6%
Worse than Avg
Here
51.6%
US
81.8%
MA
77.6%
Berkshire
84.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Above state avg (8.9)
4 complaint-triggered

This facility has concerning repeated abuse prevention failures, with families filing complaints in both 2025 surveys that led to deficiencies for protecting residents from abuse and neglect. The most recurring problems involve fire safety systems, medication management, and abuse prevention policies. While all deficiencies show correction dates, the pattern of repeated issues across multiple surveys in the same care areas suggests ongoing operational challenges that families should carefully evaluate.

Feb 4, 2026Routine
13
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Oct 16, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 20, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 7, 2024Routine
5
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0622Minimal · PatternCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

Sep 28, 2023Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Oct 16, 2025

$29,440

Ownership & Operations

Who Operates This Facility

Owner / Operator

Berkshire Rehabilitation & Skilled Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 7 of 24

Ownership & Management

Owners

Athena Health Care Systems Ma LLC

Owner · Organization

100%

Mosier, Michael

Owner (parent company)

5%

Rezendes, Lorrie

Owner (parent company)

Santilli, Lawrence

Owner (parent company)

77%

Key personnel

Dempsey, GregW-2 Managing EmployeeMosier, MichaelW-2 Managing EmployeeSantilli, LawrenceOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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