See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Bentleys Extended Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3060 Ashby Road, Overland, MO 6311472 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 33 Google reviews

Bentleys Extended Care Nursing Home in Overland, MO — Street View
Street View

Watch Bentleys Extended Care

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (25 vs median 10)

Bottom 25% in MO · $131,519 in fines

Source: Medicare data

What this means for your family

While some families appreciate the 'family-owned' environment and activity programs, the facility has a recurring pattern of serious safety and hygiene concerns. We strongly advise families to conduct unannounced visits and specifically inspect the resident's room for cleanliness and access to call buttons, as multiple reviewers have reported neglect in these areas.

Google Reviews

Google Reviews

33 reviews on Google
Bentleys Extended Care receives highly polarized feedback, with some families praising the 'family-owned' atmosphere and attentive staff, while others report severe neglect and safety concerns. Multiple reviewers have documented serious issues including unaddressed fall risks, poor hygiene, and unprofessional conduct by staff. Families considering this facility should be aware of a significant pattern of complaints regarding basic resident care and communication failures.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean3.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Warm, family-owned atmosphere
  • Engaging activities and music programs
  • Responsive maintenance staff

Concerns

  • Frequent fall incidents and lack of safety precautions (mentioned by 5 reviewers)
  • Poor hygiene and failure to assist with basic toileting (mentioned by 5 reviewers)
  • Unprofessional or abusive staff behavior (mentioned by 4 reviewers)
  • Communication disconnect between nursing and management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(2)'20(4)'23(5)'25(2)'26(4)

Distribution · 36 analyzed

5
18
4
1
3
0
2
0
1
17

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It's wonderful to hear that the facility has such a warm, family-owned atmosphere; how does that personal touch influence the way staff interact with residents during daily care?
  • 2We've heard great things about your music programs and activities; could you tell us more about how residents participate in these programs on a weekly basis?
  • 3What specific protocols are in place to ensure resident safety and prevent falls during the night or during periods of high activity?
  • 4How does the nursing team coordinate with management to ensure that important updates regarding a resident's health or hygiene needs are communicated clearly to the family?
  • 5Could you describe the process for managing medical emergencies and how the staff ensures consistent, attentive care during after-hours?
  • 6How does the facility approach maintaining high standards of cleanliness and personal hygiene for residents who may need extra assistance with daily tasks?

Personalized based on this facility's data


Key Review Excerpts

The staff allowed my mothers nice shoes 3 pair just bought to be stolen. The armour that held my mothers clothes had water all in it and her clothes where wet. The place smelled bad.

Family member · 2023☆☆☆☆

My mom is on Medicaid so I have no illusions about fancy care for her. But I’ve been extremely happy with the care she receives at Bentley’s. The home is always clean, residents always look clean and cared for.

Long-term resident's family · 2023★★★★★

My grandfather was recently injured while in their care. The initial x-ray findings indicated no signs of broken bones. However, my family sought a second opinion, which revealed a fracture.

Grandchild of resident · 2024☆☆☆☆
Source: 33 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
12.1%
MO
16.7%
St. louis
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
MO
25.4%
St. louis
16.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.4%
MO
17.9%
St. louis
18.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
St. louis
91.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.9%
Mixed vs Avgs
Here
22.9%
US
15.5%
MO
23.6%
St. louis
18.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.1%
Mixed vs Avgs
Here
89.1%
US
93.4%
MO
84.4%
St. louis
83.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.9%
Mixed vs Avgs
Here
65.9%
US
81.8%
MO
65.9%
St. louis
63.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies
4penalties
Well above state avg (12.0)
14 complaint-triggered
$131,519 in fines

This facility shows concerning patterns across recent years with complaints filed by families, particularly regarding safety hazards and abuse prevention. The most recurring issues involve accident prevention and safety supervision (appearing in multiple surveys), medication management problems, and nursing staff adequacy. While all deficiencies show correction dates, serious concerns like abuse prevention and medication errors have persisted across surveys, suggesting ongoing challenges in maintaining consistent care standards.

Apr 30, 2026Complaint
2
0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 25, 2026Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Dec 10, 2025Complaint
3
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Apr 30, 2025Complaint
1
0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Feb 4, 2025Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 24, 2024Routine
28
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Payment Denial

Dec 10, 2025

5-day denial

Fine

Feb 4, 2025

$28,969

Fine

Jun 30, 2023

$97,970

Payment Denial

Jun 30, 2023

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bentleys Extended Care

Organization Type

for profit

Ownership & Management

Owners

Bentley, David Joe

Owner

100%

Key personnel

Bentley, Gayla DeniseAdp of the SnfGao, ShawnAdp of the SnfBentley, David JoeOfficer / DirectorBentley, David JoeOfficer / DirectorBentley, Gayla DeniseOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call