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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 34 Google reviews
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Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Bentleys Extended Care receives highly polarized feedback, with some families praising the 'family-owned' atmosphere and attentive staff, while others report severe neglect and safety concerns. Multiple reviewers have documented serious issues including unaddressed fall risks, poor hygiene, and unprofessional conduct by staff. Families considering this facility should be aware of a significant pattern of complaints regarding basic resident care and communication failures.
Quality Themes
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Concerns
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff allowed my mothers nice shoes 3 pair just bought to be stolen. The armour that held my mothers clothes had water all in it and her clothes where wet. The place smelled bad.”
“My mom is on Medicaid so I have no illusions about fancy care for her. But I’ve been extremely happy with the care she receives at Bentley’s. The home is always clean, residents always look clean and cared for.”
“My grandfather was recently injured while in their care. The initial x-ray findings indicated no signs of broken bones. However, my family sought a second opinion, which revealed a fracture.”
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns across recent years with complaints filed by families, particularly regarding safety hazards and abuse prevention. The most recurring issues involve accident prevention and safety supervision (appearing in multiple surveys), medication management problems, and nursing staff adequacy. While all deficiencies show correction dates, serious concerns like abuse prevention and medication errors have persisted across surveys, suggesting ongoing challenges in maintaining consistent care standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Payment Denial
Dec 10, 2025
5-day denial
Fine
Feb 4, 2025
$28,969
Bentleys Extended Care
for profit
Owners
Bentley, David Joe
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit bentleysextendedcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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