Bentleys Extended Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

Watch Bentleys Extended Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (25 vs median 10)
Bottom 25% in MO · $131,519 in fines
What this means for your family
While some families appreciate the 'family-owned' environment and activity programs, the facility has a recurring pattern of serious safety and hygiene concerns. We strongly advise families to conduct unannounced visits and specifically inspect the resident's room for cleanliness and access to call buttons, as multiple reviewers have reported neglect in these areas.
Google Reviews
Google Reviews
33 reviews on Google“Bentleys Extended Care receives highly polarized feedback, with some families praising the 'family-owned' atmosphere and attentive staff, while others report severe neglect and safety concerns. Multiple reviewers have documented serious issues including unaddressed fall risks, poor hygiene, and unprofessional conduct by staff. Families considering this facility should be aware of a significant pattern of complaints regarding basic resident care and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-owned atmosphere
- Engaging activities and music programs
- Responsive maintenance staff
Concerns
- Frequent fall incidents and lack of safety precautions (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with basic toileting (mentioned by 5 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 4 reviewers)
- Communication disconnect between nursing and management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to hear that the facility has such a warm, family-owned atmosphere; how does that personal touch influence the way staff interact with residents during daily care?
- 2We've heard great things about your music programs and activities; could you tell us more about how residents participate in these programs on a weekly basis?
- 3What specific protocols are in place to ensure resident safety and prevent falls during the night or during periods of high activity?
- 4How does the nursing team coordinate with management to ensure that important updates regarding a resident's health or hygiene needs are communicated clearly to the family?
- 5Could you describe the process for managing medical emergencies and how the staff ensures consistent, attentive care during after-hours?
- 6How does the facility approach maintaining high standards of cleanliness and personal hygiene for residents who may need extra assistance with daily tasks?
Personalized based on this facility's data
Key Review Excerpts
“The staff allowed my mothers nice shoes 3 pair just bought to be stolen. The armour that held my mothers clothes had water all in it and her clothes where wet. The place smelled bad.”
“My mom is on Medicaid so I have no illusions about fancy care for her. But I’ve been extremely happy with the care she receives at Bentley’s. The home is always clean, residents always look clean and cared for.”
“My grandfather was recently injured while in their care. The initial x-ray findings indicated no signs of broken bones. However, my family sought a second opinion, which revealed a fracture.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns across recent years with complaints filed by families, particularly regarding safety hazards and abuse prevention. The most recurring issues involve accident prevention and safety supervision (appearing in multiple surveys), medication management problems, and nursing staff adequacy. While all deficiencies show correction dates, serious concerns like abuse prevention and medication errors have persisted across surveys, suggesting ongoing challenges in maintaining consistent care standards.
Apr 30, 2026Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 25, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 10, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Feb 4, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 24, 2024Routine28
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Payment Denial
Dec 10, 2025
5-day denial
Fine
Feb 4, 2025
$28,969
Fine
Jun 30, 2023
$97,970
Payment Denial
Jun 30, 2023
20-day denial
Ownership & Operations
Who Operates This Facility
Bentleys Extended Care
for profit
Ownership & Management
Owners
Bentley, David Joe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit bentleysextendedcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
St Johns Place
2.0 miNursing Home · Saint Louis, MO
Mcknight Place Extended Care
3.9 miNursing Home · Saint Louis, MO
Amberwood Estates Nursing and Rehabilitation
4.9 miNursing Home · Saint Louis, MO
Country Villa Wellness & Rehabilitation
4.9 miNursing Home · Creve Coeur, MO
Barnes-Jewish Extended Care
5.2 miNursing Home · Saint Louis, MO
Florissant Valley Health & Rehabilitation Center
5.5 miNursing Home · Florissant, MO