Bent County Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 9 Google reviews

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What this means for your family
While the facility is physically clean and welcoming, the recent trend of negative reviews regarding management and inconsistent care is concerning. We strongly advise families to conduct unannounced visits during weekends or evening shifts to observe staffing levels and care quality firsthand before making a decision.
Google Reviews
Google Reviews
9 reviews on Google“Bent County Healthcare Center receives highly polarized feedback, with some families praising the clean, welcoming environment and compassionate staff, while others report severe concerns regarding resident safety and management accountability. Recent reviews highlight a significant decline in care quality, with specific allegations of neglect and poor administrative oversight. Families should weigh the positive physical environment against the serious reports of inconsistent care and management issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming, home-like atmosphere
- Compassionate and helpful frontline staff
Concerns
- Poor administrative and management oversight (mentioned by 2 reviewers)
- Inconsistent quality of care depending on staff scheduling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's cozy, home-like atmosphere, what kind of daily social activities or engagement programs do you offer to keep residents active and connected?
- 2With a 5-star staffing rating, how do you ensure that the high quality of care remains consistent across all shifts and throughout the week?
- 3Could you walk me through the process for family members to stay updated on their loved one's care, and who is the best point of contact if we have questions regarding administrative or management matters?
- 4Since the health inspection score is a 3 out of 5, what specific steps or improvements is the leadership team currently prioritizing to address those findings?
- 5How does your nursing team coordinate with local medical providers to handle emergencies or urgent health changes, especially during nights and weekends?
- 6What is your philosophy on keeping families informed about changes in a resident's health, and how do you handle communication regarding care plans?
Personalized based on this facility's data
Key Review Excerpts
“I had toured all in otero and Crowley county, this is the limousine of homes compared to all the others.”
“First off some of the staff are very amazing people taking great pride in their work BUT as stated some of the staff. So care depends on the staff that is scheduled for that day.”
“The Administrator and dietician need to be replaced, they do not care about the residents or how they are doing. They do not meet the wishes of their residents who either are paying out of pocket or partly out of pocket.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring issues across multiple surveys, with a family filing a complaint about pest control in 2024. The most frequent problem areas involve food service and safety, nursing staff competency, and care planning. While all 28 deficiencies across four surveys have been corrected by the provider, the pattern of repeated issues in basic areas like nutrition, environmental safety, and staff oversight suggests potential ongoing operational challenges that families should carefully consider.
May 1, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Sep 19, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 24, 2023Routine18
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jun 9, 2022Routine6
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Aug 24, 2023
$13,442
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jun 20, 2025Follow-upCleanReport
No deficiencies found during this inspection.
May 1, 2025Complaint
A recertification survey with Incidnet #39730 was completed on 4/28/25 to 5/1/25. Three deficiencies were cited. An Emergency Preparedness survey was conducted from 4/28/25 to 5/1/25. No deficiencies were cited. Based on observations and interviews, the facility failed to store, prepare, distribute and serve food in accordance with professional standards for food service safety in the main kitchen.Specifically, the facility failed to develop a maintenance program to ensure environmental concerns in the kitchen, entrance to the dish room and the dish receiving room were identified and corrected in a timely manner.Findings include:I. Facility policies and proceduresThe Floors policy, revised December 2009, was provided by the nursing home administrator (NHA) on 5/1/25 at 11:51 a.m. The policy revealed all floors should be mopped, cleaned and or vacuumed daily in accordance with the facility' s established procedures. The environmental services director (ESD) maintained floor-cleaning proce.. Based on observations, record review and interviews, the facility failed to ensure four (#29, #32, #35 and #36) out of 14 received activities to meet the needs and interests of the residents out of 20 sample residents. Specifically, the facility failed to:-Provide person-centered activities for Resident #29, Resident #32, Resident #35 and Resident #36; and, -Ensure Resident #32 and Resident #36 were assisted to a group activity when they requested to attend. Findings include:I. Facility policy and procedureThe Activities policy, revised June 2018, was provided by the nursing home administrator (NHA) on 5/1/25 at 5:29 p.m. It read in pertinent part, "Attendance and participation is recorded for every resident in group and individual activities on a daily basis. Records are reviewed on a regular basis, and at leas.. Based on observations, record review, and interviews, the facility failed to ensure one (#36) out of one of 20 sample residents received food and fluids prepared in a form designed to meet his or her needs. Specifically, the facility failed to ensure Resident #36 received nectar thick liquids per physician' s orders. Findings include:I. Manufacture' s recommendations The Simply Thick Easy Mix packet was provided by the director of nursing (DON) on 5/1/25 at 11:05 a.m., the directions read: add to four fluid ounces (oz) (120 milliliters - ml) of liquid. Stir briskly for 30 seconds. II. Facility policy and procedureThe Dysphagia Clinical Protocol was provided by the nursing home administrator (NHA) on 5/1/25 at 2:14 p.m. It read in pertinent part, "The staff and physician will identify individual with a history of swallo..
Jan 22, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 28, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 19, 2024Complaint
A complaint survey, prompted by #CO37223 and #CO37224 was conducted 9/19/24. One deficiency was cited. Based on observations, record review and interviews the facility failed to maintain an effective pest control program so the facility was free from pests and cockroaches, in one of one kitchen and one of two dining rooms. Specifically, the facility failed to:-Ensure an effective pest control program that eliminated the presence of live and dead cockroaches in the kitchen and dining room, food preparation area, storage area, serving and eating areas; -Ensure dead and decaying roaches were removed from the dining room lower cupboard space; and, -Ensure heavily occupied sticky pest traps, containing a large amount of trapped dead and decaying cockroaches were removed timely and when the traps were full. Findings include: I. Professional referencesAccording to the Colorado Department of Public Health and Environment, Colorado Retail Food Establishment Regulations, effective 3/16/24, was retrieved on 9/25/24 from https://cdphe.colorado.gov/dehs"Controlling Pests. The premises shall be maintained free of insects, rodents, and other pests. The presence of insects, rodents, and other pests shall be controlled to eliminate their presence on the premises by: routinely inspecting incoming shipments of food and supplies; routinely inspecting the premises for evidence of pests; using methods, if pests are found, such as trapping devices or other means of pest control; eliminating harborage conditions; and, removing dead or trapped insects and other pests."Dead or trapped insects and other pests shall be removed from control devices and the premises at a frequency that prevents their accumulation, decomposition, or the attraction of pests."According to the National Pest Management Association (NPMA) The Truth About Cockroaches and Health, 2024, was retrieved on 9/25/24 from https://www.pestworld.org/news-hub/pest-health-hub/the-truth-about-cockroaches-and-health/#"Cockroaches have many negative consequences for human health because certain proteins (called allergens) found in cockroach feces, ..
Apr 2, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 18, 2023Follow-upCleanReport
No deficiencies found during this inspection.
Nov 29, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Bent County Healthcare Center
government
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit bchcc.org
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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