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Nursing HomeMedicaid Investigative

Bennett Hills Rehabilitation and Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1220 Montana Street, Gooding, ID 8333080 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 30 Google reviews

5
4
3
2
1
Bennett Hills Rehabilitation and Care Center Nursing Home in Gooding, ID — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (55%)
  • High RN turnover (70%)

Bottom 25% in ID · Critically understaffed (RN) · Worst in THE ENSIGN GROUP chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility is praised for its clean, home-like environment and effective therapy team, families must be vigilant regarding basic care. Specifically, ask the administration about their current staffing ratios and protocols for call light response times, as multiple residents have reported long waits for assistance.

Google Reviews

Google Reviews

30 reviews on Google
Bennett Hills Rehabilitation and Care Center receives polarized feedback, with many reviewers praising the home-like environment and compassionate staff, while others report significant lapses in care. Critical concerns center on slow response times to call lights and inconsistent medication management, which have caused distress for residents and their families. While some visitors find the facility clean and welcoming, the recurring reports of neglectful response times suggest potential staffing or systemic issues.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean8.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Home-like, small facility atmosphere
  • Compassionate and friendly staff members
  • Effective physical therapy team
  • Clean and well-maintained building

Concerns

  • Slow or unresponsive call light response times (mentioned by 3 reviewers)
  • Inconsistent medication management and communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'22(2)'24(8)'26(4)

Distribution · 31 analyzed

5
26
4
0
3
0
2
2
1
3

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols do you have in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
  • 2Could you walk me through your process for medication management and how you ensure families are kept in the loop regarding any changes to a resident's prescription regimen?
  • 3I noticed the facility has a very home-like atmosphere; what kind of daily social activities or engagement programs do you offer to help residents build connections with one another?
  • 4How does your nursing team coordinate with the physical therapy department to ensure a seamless recovery plan for residents transitioning from rehab to long-term care?
  • 5I see you actively engage with families online; how do you typically communicate with us regarding any updates or concerns about our loved one's health and well-being?
  • 6In the event of a medical emergency, what is your facility's protocol for stabilizing a resident and notifying the family, especially during evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

She would buzz the nurse to use the restroom and no one would come. After awhile she couldn't hold it. She sat and marinated in her own urine for an hour.

Long-term resident's family · 2022★★☆☆☆

However the response time for the call light was very random. It ranged from a few minutes to over an hour! I had to call the desk on my phone to get their attention.

Rehab patient · 2024★★☆☆☆

He took the time to go in and figure out her cell phone needed to be unlocked to work properly. He then called me from her phone so we could speak! Talk about going above and beyond!

Memory care family member · 2023★★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
50%
Registered nurses for medical care
Total Nursing
4.00hrs
98%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
14.4%
ID
16.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
19.5%
ID
16.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.2%
Worse than Avg
Here
21.2%
US
12.1%
ID
14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
ID
96.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.5%
Worse than Avg
Here
90.5%
US
95.5%
ID
96.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.4%
Worse than Avg
Here
19.4%
US
15.3%
ID
17.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
ID
90.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Better than Avg
Here
90.6%
US
79.8%
ID
86.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
ID
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.8)
37 complaint-triggered

This facility has a concerning pattern of 34 deficiencies across three surveys, with 27 triggered by family complaints. The most recurring issues involve nutrition and dietary services, medication management, and resident rights violations. Problems persist across multiple years (2019-2025), with some issues like care planning deficiencies repeating even after reported corrections, suggesting ongoing systemic concerns that families should carefully evaluate before choosing this facility.

Apr 30, 2026Complaint
10
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 21, 2025Routine
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Mar 21, 2025Complaint
7
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 17, 2024Complaint
20
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

May 17, 2024Routine
4
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 3, 2019Routine
1
0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bennett Hills Rehabilitation and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 300 of 328 (Worst)

Ownership & Management

Key personnel

Allen, DanielManaging Control - Governing BodyOrd, RichardManaging Control - Governing BodyBurnam, SoonOfficer / DirectorFarnsworth, StephenOfficer / DirectorHawkins, IsaiahOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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