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Nursing HomeMedicaid

Benedictine Manor of Lacrosse

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2902 East Avenue South, La Crosse, WI 5460180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 74 Google reviews

5
4
3
2
1
Benedictine Manor of Lacrosse Nursing Home in La Crosse, WI — Street View
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What this means for your family

Benedictine Manor is highly regarded for its warm community, beautiful renovations, and active social calendar, making it a great fit for independent or assisted living residents. However, families should be aware of critical feedback regarding clinical responsiveness and medical oversight; we recommend asking specifically about the ratio of nursing staff to residents during weekends and nights.

Google Reviews

Google Reviews

74 reviews on Google
Benedictine Manor of La Crosse receives high praise for its warm, community-oriented atmosphere, newly renovated facilities, and dedicated staff who are frequently described as kind and attentive. However, a subset of families has raised serious concerns regarding the quality of clinical care, citing issues with responsiveness, lack of medical oversight, and hygiene standards for residents with higher care needs.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities10.0Meds5.0MemoryN/AComms8.0Value7.0

Strengths

  • Warm, welcoming community atmosphere
  • Newly renovated, clean facilities
  • Attentive and compassionate nursing staff
  • Engaging activities and social events

Concerns

  • Inadequate clinical care and lack of medical oversight (mentioned by 3 reviewers)
  • Slow response times to call lights or resident needs (mentioned by 2 reviewers)
  • Concerns regarding hygiene and room cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(2)'21(3)'23(5)'25(29)'26(7)

Distribution · 75 analyzed

5
60
4
5
3
1
2
2
1
7

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how beautifully the recent renovations have updated the facility; how has that changed the atmosphere for the residents?
  • 2We've heard such lovely things about the warm and welcoming community here; what kind of social events or group activities do you have planned for the upcoming month?
  • 3Since we want to ensure our loved one is always well-attended to, what is your process for ensuring call lights are answered promptly, especially during busy shift changes?
  • 4With the high staffing rating you have, how do you ensure that the nursing team maintains consistent medical oversight for residents with complex clinical needs?
  • 5What specific protocols do you have in place to ensure that room cleanliness and hygiene standards are strictly maintained every day?
  • 6In the event of a medical emergency after hours, how is the transition of care managed between the floor nurses and the on-call physician?

Personalized based on this facility's data


Key Review Excerpts

The place is small, warm and inviting and newly remodeled. We looked at another facility that felt too large. The apartment is quiet and my mother is finally getting the care she needs.

Long-term resident's family · 2025★★★★★

The staff’s ability to approach situations with patience and dignity makes a significant difference in my dad’s quality of life and provides my family with great peace of mind.

Long-term resident's family · 2025★★★★

The staff at this facility ignored signs of him becoming weak, getting confused, losing appetite, losing ambition to do anything. This was not how he was when he arrived.

Rehab patient's family · 2019☆☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.00hrs
OK
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
19.4%
WI
25.0%
La crosse
22.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
15.5%
WI
15.9%
La crosse
25.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
WI
5.2%
La crosse
3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
19.5%
WI
16.8%
La crosse
20.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
95.5%
WI
95.0%
La crosse
89.4%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.8%
Worse than Avg
Here
7.8%
US
3.2%
WI
3.2%
La crosse
2.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
WI
86.6%
La crosse
96.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.3%
Mixed vs Avgs
Here
82.3%
US
79.8%
WI
82.2%
La crosse
90.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
La crosse
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
5penalties
Well below state avg (9.8)
5 complaint-triggered
$78,346 in fines

Families have filed complaints that led to deficiencies regarding emergency response, safety supervision, abuse reporting, and medication errors, indicating concerning care quality issues. The facility shows recurring problems with medication management, infection control, and fire safety systems across multiple surveys. While most issues appear to be corrected after identification, the pattern of complaint-triggered deficiencies in critical care areas warrants careful consideration during any visit.

Jan 21, 2026Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 5, 2025Routine
14
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0353Potential for harm · Pattern

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0324Potential for harm · Isolated

Smoke Deficiencies

Provide properly protected cooking facilities.

0343Potential for harm · Isolated

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 11, 2024Complaint
1
0678Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Jan 11, 2024Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 11, 2024Complaint
2
0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 25, 2023Complaint
1
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Jan 21, 2026

$19,135

Fine

Mar 5, 2025

$24,382

Fine

Jun 11, 2024

$10,036

Fine

Jan 11, 2024

$30,275

Fine

Oct 25, 2023

$13,653

Ownership & Operations

Who Operates This Facility

Owner / Operator

Benedictine Manor of Lacrosse

Organization Type

nonprofit

Chain Affiliation

Chain Name

Benedictine Health System

Chain Size

23 facilities nationwide

Chain avg rating: 2.9/5 · Rank 10 of 22

Ownership & Management

Owners

Catholic Residential Services INC

Owner · Organization

100%

Benedictine Health System

Owner (parent company) · Organization

100%

Key personnel

Thompson, LeslieContracted Managing EmployeeBowe, TiaOfficer / DirectorBruhn, JenniferOfficer / DirectorCarley, GeraldOfficer / DirectorNykiel, ChristineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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