Benedictine Manor of Lacrosse
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 74 Google reviews

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What this means for your family
Benedictine Manor is highly regarded for its warm community, beautiful renovations, and active social calendar, making it a great fit for independent or assisted living residents. However, families should be aware of critical feedback regarding clinical responsiveness and medical oversight; we recommend asking specifically about the ratio of nursing staff to residents during weekends and nights.
Google Reviews
Google Reviews
74 reviews on Google“Benedictine Manor of La Crosse receives high praise for its warm, community-oriented atmosphere, newly renovated facilities, and dedicated staff who are frequently described as kind and attentive. However, a subset of families has raised serious concerns regarding the quality of clinical care, citing issues with responsiveness, lack of medical oversight, and hygiene standards for residents with higher care needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming community atmosphere
- Newly renovated, clean facilities
- Attentive and compassionate nursing staff
- Engaging activities and social events
Concerns
- Inadequate clinical care and lack of medical oversight (mentioned by 3 reviewers)
- Slow response times to call lights or resident needs (mentioned by 2 reviewers)
- Concerns regarding hygiene and room cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how beautifully the recent renovations have updated the facility; how has that changed the atmosphere for the residents?
- 2We've heard such lovely things about the warm and welcoming community here; what kind of social events or group activities do you have planned for the upcoming month?
- 3Since we want to ensure our loved one is always well-attended to, what is your process for ensuring call lights are answered promptly, especially during busy shift changes?
- 4With the high staffing rating you have, how do you ensure that the nursing team maintains consistent medical oversight for residents with complex clinical needs?
- 5What specific protocols do you have in place to ensure that room cleanliness and hygiene standards are strictly maintained every day?
- 6In the event of a medical emergency after hours, how is the transition of care managed between the floor nurses and the on-call physician?
Personalized based on this facility's data
Key Review Excerpts
“The place is small, warm and inviting and newly remodeled. We looked at another facility that felt too large. The apartment is quiet and my mother is finally getting the care she needs.”
“The staff’s ability to approach situations with patience and dignity makes a significant difference in my dad’s quality of life and provides my family with great peace of mind.”
“The staff at this facility ignored signs of him becoming weak, getting confused, losing appetite, losing ambition to do anything. This was not how he was when he arrived.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies regarding emergency response, safety supervision, abuse reporting, and medication errors, indicating concerning care quality issues. The facility shows recurring problems with medication management, infection control, and fire safety systems across multiple surveys. While most issues appear to be corrected after identification, the pattern of complaint-triggered deficiencies in critical care areas warrants careful consideration during any visit.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 5, 2025Routine14
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 11, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jan 11, 2024Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 11, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 25, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jan 21, 2026
$19,135
Fine
Mar 5, 2025
$24,382
Fine
Jun 11, 2024
$10,036
Fine
Jan 11, 2024
$30,275
Fine
Oct 25, 2023
$13,653
Ownership & Operations
Who Operates This Facility
Benedictine Manor of Lacrosse
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 10 of 22
Ownership & Management
Owners
Catholic Residential Services INC
Owner · Organization
Benedictine Health System
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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