Benedictine Living Community Owatonna
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.5)
- High staff turnover (56%)
- High RN turnover (65%)
Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $36,638 in fines
What this means for your family
While recent reviews suggest an improvement in staff engagement and care quality, the facility has a history of serious concerns regarding staffing ratios and medical oversight. When touring, we strongly recommend asking for the current nurse-to-patient ratio and requesting a detailed plan for how they manage complex medical conditions, especially during weekends and night shifts.
Google Reviews
Google Reviews
25 reviews analyzed“Benedictine Living Community Owatonna receives highly polarized feedback, with recent reviews praising the staff's warmth and dedication, while older reviews and some critical voices highlight serious concerns regarding staffing levels and medical oversight. Families considering this facility should be aware of reports regarding slow response times and inconsistent care quality, particularly for residents requiring complex medical management.”
Quality Themes
Tap a score for detailsStrengths
- Warm and friendly nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy services
- Attentive hospice and end-of-life care
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 2 reviewers)
- Poor medical management and lack of oversight for complex health conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is your protocol for ensuring timely assistance when a resident uses their call light?
- 3Could you walk me through the process for managing complex medical conditions to ensure there is consistent oversight and communication with family members?
- 4Given that dining is an area you are looking to enhance, what kind of input or preferences can residents share to make mealtime more enjoyable?
- 5How does your rehabilitation therapy team coordinate with the nursing staff to ensure a smooth transition for residents recovering from an injury or illness?
- 6What specific steps are being taken to address the recent health inspection findings and improve the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“The staff were more like family and became friends”
“I personally saw my mom wait 30 minutes for help after putting her call light on. So many other issues there. My mom passed away in their care. No call from anyone.”
“Therapy was great however nursing and on call doctor wasn't knowledgeable in difficult diabetes case on the short term side.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 10 complaint-triggered deficiencies including serious concerns about medication errors and accident prevention. The most recurring issues involve quality of care and safety, medication management, and resident assessment and care planning. While the facility appears to correct identified problems, the pattern of repeated safety violations and family complaints across recent surveys suggests ongoing challenges that warrant careful consideration during any visit.
Mar 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 11, 2025Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jul 24, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 24, 2024Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 24, 2024
$22,205
Fine
Jun 6, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Benedictine Living Community Owatonna
nonprofit
Chain Affiliation
Benedictine Health System
22 facilities nationwide
Chain avg rating: 2.9/5 · Rank 15 of 22
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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