Benedictine Living Community of St. Peter
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
While this facility has a strong reputation for physical therapy and compassionate care, there is a recurring pattern of reports regarding slow response times and communication gaps during medical crises. We strongly recommend that families conduct a tour and specifically ask about the nurse-to-patient ratio on weekends and the protocol for escalating medical concerns to management.
Google Reviews
Google Reviews
33 reviews on Google“Benedictine Living Community of St. Peter receives polarized feedback, with many families praising the compassionate care and effective physical therapy, while others report serious concerns regarding medical oversight and responsiveness. While some families feel their loved ones were treated with dignity, multiple reviewers have raised alarms about neglect, slow call-light response times, and poor communication during medical crises.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Compassionate and attentive nursing staff
- Positive experiences for short-term rehab
- Person-centered care approach
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 2 reviewers)
- Inadequate medical oversight and communication during health crises (mentioned by 3 reviewers)
- Staff perceived as dismissive or lacking proper training for complex needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily care?
- 2Given the focus on person-centered care, what specific activities or social programs are available to help residents feel connected and engaged within the community?
- 3When a resident has an urgent medical need or a health change, what is your specific process for ensuring family members are notified and involved in the decision-making?
- 4We understand that timely assistance is vital; what protocols do you have in place to ensure that call lights are answered promptly and that staff are readily available to help?
- 5Since your physical therapy department is highly regarded, how do you integrate those services into the daily routine for residents who are working on mobility or recovery?
- 6How do you ensure that your staff receives ongoing training to handle complex medical needs, and how is that expertise communicated to the family during a health crisis?
Personalized based on this facility's data
Key Review Excerpts
“My mom is passing and while she could still talk she let us know that it takes 25 to 30 minutes to get help on and off the toilet... we asked for meds to manage her pain was told a few hours only to have to remind them again and wait another 40 minutes.”
“My father with non life-threatening stroke passed away just 5 weeks after admission here. Neglect, pressure sore, leg edema, over-medicated and complete lack of care/ concern. Aides roll their eyes if you ask for assist.”
“My sister was here early last year following a prolonged hospitalization in Rochester and they took exceptional care of her while recovered on the Dove unit. She frequently told us how staff treated her like a princess and would always go above and beyond with any request she had.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had families file complaint reports, triggering four deficiencies including concerns about medication management and respiratory care. The primary recurring issues involve fire safety systems, medication management, and daily care assistance, with fire safety problems appearing across multiple surveys from 2023 through 2024. While all deficiencies show correction dates, the pattern of repeated fire safety violations and recent complaint-triggered issues in 2024 warrant careful consideration during your visit.
Jan 13, 2026Routine8
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 30, 2024Routine7
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Oct 30, 2024Complaint2
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 7, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 20, 2023Routine14
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Ownership & Operations
Who Operates This Facility
Benedictine Living Community of St. Peter
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 22
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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