Benedictine Health Center Innsbruck
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 116 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and engaging wellness activities, making it a strong candidate for short-term rehabilitation. However, families must be prepared to provide daily oversight, as multiple reviewers have reported significant delays in nursing response times and issues with personal care. We strongly recommend visiting frequently and ensuring a clear communication plan is established with the nursing management upon admission.
Google Reviews
Google Reviews
116 reviews on Google“Benedictine Health Center Innsbruck receives polarized feedback, with many patients praising the high-quality physical and occupational therapy teams and the engaging wellness activities. However, a significant number of families report serious concerns regarding nursing responsiveness, inconsistent quality of care, and issues with personal belongings. Families should be prepared to be highly involved in advocacy, as experiences vary greatly depending on the specific staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging wellness and activities program
- Clean and well-maintained facility environment
- Friendly and supportive administrative and front-desk staff
Concerns
- Slow or non-responsive nursing staff to call lights (mentioned by 9 reviewers)
- Loss or misplacement of resident clothing and personal items (mentioned by 4 reviewers)
- Inconsistent quality of care and unprofessional staff attitudes (mentioned by 7 reviewers)
- Poor communication regarding medical changes or care plans (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your staffing rating is quite high; how does that strong staffing level translate into the speed and responsiveness of your nursing team when a resident needs assistance?
- 2Since I see you are active in responding to feedback online, what is your current process for keeping families updated on medical changes or adjustments to a resident's care plan?
- 3With your highly regarded physical and occupational therapy programs, how do you integrate those sessions into a resident's daily schedule to ensure they stay active and engaged?
- 4To help us plan for move-in, what specific systems do you have in place to track and manage personal belongings and clothing to ensure items don't get misplaced?
- 5Given the importance of consistent care, how do you provide ongoing training to staff to ensure that every resident receives the same high standard of professional and compassionate attention?
- 6How do you approach the dining experience to ensure that meals are both nutritious and enjoyable for residents who may have specific dietary needs or preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staff are caring, it is efficiently run. My blood pressure has gone down and I feel stronger. It was pleasure to be here.”
“My mother sat in soiled pants for hours!! Nobody would help! The staff won’t even look at you when asking for help!! Got her out of there asap by dialing 911!”
“I viewed every action as though it might be another act of neglect. It took nearly two weeks to feel safe. Through that time, every Aide, Nurse, Therapist, Cleaning Person, and Administrator made it clear they would watch over me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints about resident rights violations, care planning failures, and medication management issues. The most recurring problems involve quality of life and care deficiencies, resident rights violations, and care planning shortcomings that persist across multiple surveys from 2023 to 2025. While the facility has correction dates for all deficiencies, the repeated nature of core care issues and significant family complaints suggest ongoing systemic challenges that warrant careful consideration.
Apr 16, 2026Routine15
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Apr 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 4, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 15, 2025Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 15, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 8, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Nov 8, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Benedictine Health Center Innsbruck
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 13 of 22
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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