Bend Transitional Care
Strong Medicare quality ratings; families often praise professional and effective physical/occupational therapy. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility offers excellent physical therapy and a clean environment, which can be great for short-term recovery. However, families should be aware of persistent reports regarding slow response times to call lights and inconsistent communication. We strongly recommend visiting in person and asking how the facility handles call-light monitoring and family updates during off-hours.
Google Reviews
Google Reviews
47 reviews on Google“Bend Transitional Care receives polarized feedback, with many praising the facility's physical appearance, therapy team, and individual staff members. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent communication with families. While some residents have excellent experiences, others describe neglectful care and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Professional and effective physical/occupational therapy
- Clean and well-decorated facility
- Compassionate and attentive individual nursing staff
- Welcoming and helpful front desk staff
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 9 reviewers)
- Poor food quality and limited dietary options (mentioned by 5 reviewers)
- Inconsistent communication with families regarding patient status (mentioned by 3 reviewers)
- Inconsistent cleanliness of rooms and laundry management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that you have a 5-star CMS staffing rating, could you explain how your team manages call light response times to ensure residents receive timely assistance?
- 2I noticed you are very active in responding to online feedback; how do you utilize that family input to improve communication regarding a resident's daily status?
- 3Could you walk me through the current dining program and how you accommodate specific dietary needs or preferences to ensure residents enjoy their meals?
- 4With your strong reputation for physical and occupational therapy, how do you integrate these services into the daily routine to help residents maintain their independence?
- 5What is your process for maintaining room cleanliness and laundry management to ensure a comfortable living environment for all residents?
- 6How does your nursing team handle medication management and urgent medical needs to ensure consistent care for residents throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff was very kind and attentive, and made me feel welcome to request whatever I needed. The PT and OT staff was extremely talented and helpful.”
“The personal care people, nurses, rehab staff were very good to her. Laura at the front desk is AMAZING. Unfortunately both times we were there we had trouble getting her clothes back.”
“Rooms were never cleaned, food was high carb food and terrible, took their time about answering calls, therefore my husband had to mess the bed, then lie in it until they got around to come in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with a long-term catheter
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bend Transitional Care has 18 deficiencies across recent surveys, with families filing complaints about nursing staffing and vaccination policies. The most recurring issues involve nursing staffing, fire safety systems, and resident assessments. While all deficiencies show correction dates, problems persist across multiple surveys in areas like fire safety and infection control, suggesting ongoing operational challenges.
Jun 27, 2025Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Mar 7, 2024Complaint2
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Feb 10, 2023Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Bend Transitional Care
for profit
Chain Affiliation
Avamere
29 facilities nationwide
Chain avg rating: 2.9/5 · Rank 3 of 33 (Best)
Ownership & Management
Owners
Nair Snf Operations LLC
Owner · Organization
Nair Facility Holdings LLC
Owner (parent company) · Organization
Nair LLC
Owner (parent company) · Organization
Nair Operations LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit avamere.com
Medicare data downloads
Original nursing home datasets
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