Benbrook Place
Limited public data on Benbrook Place. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 11 Google reviews
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What this means for your family
While some residents benefit from the therapy services and the updated facility, the recurring reports of medication errors and unresponsive staff are major red flags. If you choose this facility, you must implement a rigorous system for checking medication logs and ensuring call bells are being answered promptly.
Google Reviews
Google Reviews
11 reviews analyzed“Families should exercise extreme caution, as several reviewers report serious issues regarding medication errors, unresponsiveness to call bells, and lack of transparency. While some individuals praise the facility for great therapy and a beautiful environment, multiple reports highlight significant failures in basic care and staff integrity.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully renovated facility
- Effective physical therapy services
- Caring and understanding staff members
Concerns
- Unresponsive call bells and slow staff response (mentioned by 2 reviewers)
- Medication errors and failure to follow discharge orders (mentioned by 2 reviewers)
- Lack of transparency and dishonest communication from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With the recent renovations to the facility, what are some of the favorite new common areas for residents to enjoy?
- 2How do you ensure that medication administration is double-checked for accuracy and that all doctor's discharge orders are strictly followed?
- 3What is the process for staff to respond to call bells, and how do you ensure a quick response time during the night?
- 4Could you tell us more about the physical therapy services available here and how they help residents stay active?
- 5How do you maintain clear and honest communication with families regarding changes in a resident's health or daily needs?
- 6What does a typical daily meal schedule look like, and how much input do residents have in the dining experience?
Personalized based on this facility's data
Key Review Excerpts
“I received the very best care and therapy....getting better everyday...thank you all...God bless.....very special care..much appreciated...”
“They forget to give medication, they don't read discharge papers or medications that have been discontinued. They will leave your call bell ring for 15 mins and give the excuse they are passing trays out or just turn call bell off.”
“Nurses lying about patients and illnesses, having dementia patients sign packets of papers with no copies given, telling the patient that they”would not have them sign anything they wouldn’t have their grandmother sign”.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
In 2025, Benbrook Place underwent one inspection. The facility passed the inspection with zero violations recorded.
Aug 26, 2025RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Passavant Retirement and Healtch Center
nonprofit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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