Bell Trace Health and Living Center
Strong Medicare quality ratings; families often praise highly dedicated and compassionate individual cnas. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the facility has staff members who provide exceptional, compassionate care, there is a clear pattern of inconsistency regarding basic hygiene and dietary management. When touring, we strongly recommend asking for a detailed plan on how the facility tracks and enforces dietary restrictions and how they ensure regular hygiene checks for residents who require assistance.
Google Reviews
Google Reviews
30 reviews on Google“Bell Trace Health and Living Center receives highly polarized feedback, with significant praise for individual staff members in the nursing and rehab units alongside serious allegations of neglect. While some families report excellent, compassionate care, others cite recurring issues with hygiene, dietary restrictions, and responsiveness to patient needs. Prospective families should be aware of these inconsistencies in care standards between different units and staff members.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate individual CNAs
- Positive dining experiences in the Bistro
- Strong community engagement for independent living residents
Concerns
- Neglect regarding hygiene and basic care (mentioned by 3 reviewers)
- Failure to follow dietary restrictions (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong community engagement at Bell Trace, what specific social activities or programs are available for nursing home residents to help them feel connected to the broader campus?
- 2I noticed the Bistro is a highlight for many; how do you ensure that residents with specific dietary restrictions receive the correct meals consistently?
- 3With a 3-star CMS staffing rating, could you walk me through your process for monitoring call lights and ensuring timely assistance for residents who need help with basic hygiene or mobility?
- 4What is your protocol for medication management and ensuring that residents receive their prescribed treatments accurately and on schedule?
- 5I see that the facility engages with family feedback online; what is your preferred method for families to communicate concerns or updates regarding their loved one's daily care?
- 6How does your team handle medical emergencies or urgent health changes, particularly during evening or weekend shifts when staffing levels may be different?
Personalized based on this facility's data
Key Review Excerpts
“Stacey has always demonstrated such gentle, loving & compassionate care of my mother, & is always respectful of her extreme fragility & advancing dementia.”
“The staff repeatedly ignored her gluten and dairy free diet; trays regularly came with a ticket saying, in bold letters, 'Gluten and Dairy free,' but including a glass of milk.”
“He had gone without meals, he has sat in filth because they are understaffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bell Trace shows a pattern of building safety and fire protection issues across multiple surveys, with recurring problems in smoke detection systems, emergency exits, and fire safety equipment. The facility has also had deficiencies in medication management, resident assessments, and infection control. While all violations have reported correction dates, fire safety issues have persisted across surveys, including repeated sprinkler system problems, indicating ongoing maintenance challenges that families should discuss during visits.
Nov 21, 2025Routine1
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 13, 2024Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 25, 2023Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Bell Trace Health and Living Center
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit cardon.us
Medicare data downloads
Original nursing home datasets
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