Belen Meadows Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly responsive and helpful admissions staff. Still worth an in-person visit.
based on 115 Google reviews
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What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a potential option for short-term rehab. However, the recurring reports of severe neglect and poor communication are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to ensure your loved one is receiving consistent care.
Google Reviews
Google Reviews
115 reviews on Google“Belen Meadows Healthcare and Rehabilitation Center receives highly polarized reviews, with many families praising the admissions and therapy teams while others report severe concerns regarding patient neglect and cleanliness. While some visitors highlight a clean environment and friendly staff, a significant number of reviewers describe instances of poor hygiene, inadequate staffing, and communication failures. Prospective families should be aware that experiences appear highly inconsistent depending on the shift and specific care needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and helpful admissions staff
- Effective physical and occupational therapy programs
- Clean and odor-free facility (noted by multiple positive reviewers)
- Professional and supportive business office
Concerns
- Severe patient neglect and lack of basic hygiene (mentioned by 9 reviewers)
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor communication and unresponsiveness from administration (mentioned by 5 reviewers)
- Inadequate or inappropriate food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since your admissions and business office teams are known for being so helpful, how can we best establish a regular line of communication with the administration to stay updated on my loved one's care?
- 2We've heard great things about your physical and occupational therapy programs; could you show us the equipment and explain how a personalized therapy plan is developed?
- 3With the recent state inspections, what specific steps has the facility taken to address staffing levels and ensure timely responses to call lights?
- 4How does the nursing team manage medication schedules and monitor for any changes in health or hygiene needs throughout the day?
- 5Could you tell us more about the dining experience, specifically regarding how much variety there is in the daily menus and how mealtime is supervised?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists worked my husband hard not only on walking but on core strength, endurance, and balance. The occupational therapist worked on helping my husband come out of a mental funk.”
“The PT/OT team is outstanding and gently helped her reach all of her goals. The admin staff were kind and informative and helped me to navigate through the insurance and Medicaid red tape.”
“The caregivers can’t even do the bare minimum for their patients. They don’t even clean the bed sheets after their patients had an accident. They leave their patients unattended when they need them the most.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Belen Meadows has 61 federal deficiencies across 7 surveys, with 9 triggered by family complaints, indicating ongoing concerns. The most recurring issues involve resident rights violations, care planning problems, and medication management deficiencies. Multiple areas show persistent patterns, appearing repeatedly across different survey periods, suggesting systemic challenges that families should carefully consider when evaluating this facility.
Feb 10, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 18, 2025Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 18, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Jan 7, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Jun 28, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Mar 14, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Belen Meadows Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 37 of 188
Ownership & Management
Owners
Summit Care LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Skilled Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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