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Nursing HomeMedicaid

Bel Aire Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

35 Bel-Aire Drive, Newport, VT 0585558 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 23 Google reviews

5
4
3
2
1
Bel Aire Center Nursing Home in Newport, VT — Street View
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What this means for your family

Bel Aire Center has a strong reputation for rehabilitation and daily care, but the recent, severe reports regarding end-of-life pain management are deeply concerning. If you are considering this facility, we strongly recommend interviewing the administration specifically about their palliative care protocols and how they ensure consistent medication administration during off-hours.

Google Reviews

Google Reviews

23 reviews on Google
Bel Aire Center receives high praise for its compassionate nursing staff and effective rehabilitation services, with many families noting a warm, home-like environment. However, recent reviews from 2024 and 2025 highlight serious, distressing concerns regarding end-of-life care, specifically involving the administration of pain medication and communication during bereavement. While long-term care and rehab experiences are often positive, the recent decline in quality of care for dying residents is a critical issue for families to consider.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Personalized dietary accommodations

Concerns

  • Inconsistent or withheld pain medication for end-of-life patients (mentioned by 2 reviewers)
  • Poor communication and lack of support during bereavement (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02019(3)4.02021(1)5.02022(7)4.62023(10)1.02024(1)2.72025(3)

Distribution · 26 analyzed

5
21
4
1
3
0
2
1
1
3

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given that your therapy department is highly praised, how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
  • 3Could you walk me through your protocols for pain management and how you ensure residents receive timely relief, especially for those with complex comfort needs?
  • 4When a resident is nearing the end of their life, what specific support systems and communication channels do you have in place to guide and comfort their family during that transition?
  • 5With 10 recent state violations noted, what specific steps has the leadership team taken over the past year to improve your internal oversight and compliance processes?
  • 6How do you ensure consistent communication between the nursing staff and families, particularly when there are changes in a resident's health status or care plan?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is wonderful as we. Great job to everyone oa Bel-Aire.

Rehab patient's spouse · 2022★★★★★

She was offered foods she preferred even if they were not listed on the menu for the day.

Long-term resident's family · 2025★★★★★

Tracy however I wouldn’t let near anyone in my family ever again not even my worst enemy. We spent every night fighting with her about getting his pain medications to make him comfortable for his last few days

Memory care family member · 2025★★☆☆☆
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.92hrs
96%
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
55%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.4%
VT
20.0%
Orleans
21.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.8%
Worse than Avg
Here
16.8%
US
12.1%
VT
11.0%
Orleans
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
VT
18.9%
Orleans
17.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.6%
Worse than Avg
Here
29.6%
US
19.4%
VT
27.5%
Orleans
19.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VT
97.5%
Orleans
92.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.1%
Worse than Avg
Here
10.1%
US
4.9%
VT
5.8%
Orleans
4.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
VT
78.5%
Orleans
61.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
81.8%
VT
83.9%
Orleans
77.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
VT
1.7%
Orleans
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
1penalties
Near state avg (10.3)
10 complaint-triggered
$121,650 in fines

Families have filed multiple complaints triggering 9 deficiency reports, indicating concerning patterns requiring investigation. The facility shows recurring problems with accident prevention and safety supervision, medication management, and care planning across multiple surveys from 2022-2025. While most issues show correction dates, the persistence of safety and medication concerns across years, combined with recent complaints about physical restraint use and abuse reporting, suggests ongoing operational challenges that warrant careful evaluation during any visit.

Oct 17, 2025Complaint
2
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Sep 2, 2025Complaint
1
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 17, 2025Routine
8
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0013Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Jul 17, 2025Complaint
2
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Aug 12, 2024Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 24, 2024Routine
10
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0699Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Federal Penalties

Fine

Jul 17, 2025

$79,073

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bel Aire Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 49 of 188

Ownership & Management

Owners

Genesis Vt Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorHayati, ZabiManagerMayhew, Rose MaryManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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