Beechwood Homes
Strong Medicare quality ratings; families often praise compassionate memory care and hospice staff. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
Beechwood Homes appears to provide high-quality memory care and hospice services, but families should be cautious regarding the general nursing and rehab units. We strongly recommend that you visit during off-hours to observe staff responsiveness and ask specifically about their protocol for answering call lights, as this is a recurring point of failure for many families.
Google Reviews
Google Reviews
27 reviews on Google“Beechwood Homes receives highly polarized feedback, with some families praising the facility for excellent hospice and memory care, while others report severe neglect and communication failures. Recurring complaints focus on slow response times to call lights, poor hygiene, and staff indifference, particularly in the rehab and general nursing units. Families should be aware that experiences appear to vary significantly depending on the specific unit and the individual staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care and hospice staff
- Beautiful, well-maintained facility grounds
- Effective physical therapy and rehabilitation outcomes
Concerns
- Slow or non-existent response to call lights and requests for assistance (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the beautiful grounds here, what kind of outdoor activities or social programs are available to help residents stay active and engaged throughout the week?
- 2How does your team prioritize and manage response times for call lights to ensure residents receive timely assistance with their daily needs?
- 3Could you walk me through your process for ensuring consistent communication between the administrative team and families regarding a resident's care plan?
- 4With your focus on rehabilitation and physical therapy, how do you coordinate with nursing staff to ensure that hygiene and toileting support remain consistent during a resident's recovery?
- 5I noticed your team engages with feedback online; how do you use that input to improve the day-to-day experience for residents and their families?
- 6What protocols are in place to ensure that medication management is handled accurately and safely, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides are taking such good care of her that she was discharged from Hospice. Her PT has been so good she can stand up and take a few assisted steps.”
“My sister was left in her wet in bed until 1:00 pm. She was never dressed or changed or gotten up until 1:00. This has happened before and I find it discussing.”
“They let her sit for well over an hour when asking for help to the bathroom, most times sitting in her own mess. The help acts like you are bothering them...if they come, and the admins hide behind VM and rarely return calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Beechwood Homes has recurring issues primarily with fire safety systems, exit accessibility, and medication management across multiple surveys from 2019-2023. One family filed a complaint that led to findings of medication errors. Most deficiencies appear corrected, though persistent problems with corridor obstructions and fire safety compliance suggest ongoing operational challenges that families should discuss during visits.
Jul 3, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 8, 2023Routine14
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly spaced exits within rooms.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 14, 2022Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
May 9, 2019Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Beechwood Homes
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit beechwoodcare.org
Medicare data downloads
Original nursing home datasets
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