Bedford Springs Health and Rehabilitation
Strong Medicare quality ratings; families often praise warm and attentive nursing staff. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While many families find the facility to be a warm and caring environment for long-term residents, the recent reports of verbal abuse and medication delays are concerning. If you are considering this facility, especially for short-term rehab, we strongly recommend conducting an in-person tour and asking management specifically how they address patient complaints regarding medication and staff conduct.
Google Reviews
Google Reviews
30 reviews analyzed“Bedford Springs Health and Rehabilitation receives highly polarized feedback, with many families praising the staff for their warmth and attentive care, while others report serious concerns regarding patient safety and medication management. While long-term residents and their families often describe the facility as a supportive, family-like environment, recent negative reviews highlight alarming incidents of verbal abuse and neglect during short-term rehab stays.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing staff
- Effective physical and occupational therapy
- High-quality food and dietary support
- Clean and well-maintained facility
Concerns
- Medication management and delays in pain relief (mentioned by 2 reviewers)
- Staff verbal abuse and unprofessional conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on high-quality dietary support, could you walk us through how you handle personalized nutrition plans and mealtime assistance for residents?
- 2We noticed the physical and occupational therapy programs are highly regarded; how do you integrate these therapies into a resident's daily routine to ensure they stay active?
- 3Can you explain your current protocol for medication administration and how you ensure timely delivery and pain management for residents?
- 4What specific training and oversight programs do you have in place to ensure that all staff members maintain a professional and supportive environment for residents at all times?
- 5How do you keep families updated on their loved one's care, and what is the best way for us to communicate with the nursing team if we have questions about daily updates?
- 6With a 3-star staffing rating, how do you manage shift transitions and ensure that residents receive consistent attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are extremely warm, loving and committed to caring for those who cannot help themselves.”
“Physical and occupational therapists were first-rate. And the food….oh my, was very good.”
“I was refused my medication, so I decided to go home which resulted in being yelled at and called trashy by the lady that was in charge.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bedford Springs has 19 deficiencies across three surveys with no complaint-triggered issues, suggesting families haven't filed federal reports about care problems. The facility shows recurring issues with emergency preparedness, fire safety systems, and building maintenance, though all deficiencies have been corrected by the provider. While the pattern of safety and infrastructure violations spans multiple years, the corrections indicate ongoing efforts to address regulatory compliance issues.
Apr 10, 2025Routine5
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nov 8, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 13, 2018Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Bedford Springs Health and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
94 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 94 (Best)
Ownership & Management
Owners
Clearview Ky Snf Holdco LLC
Owner · Organization
Sweet Home Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit bedfordspringshr.com
Medicare data downloads
Original nursing home datasets
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