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Nursing HomeMedicaid Top Rated

Bedford Court Healthcare Cent.

Strong Medicare quality ratings; families often praise warm, welcoming staff members. Still worth an in-person visit.

3701 International Drive, Silver Spring, MD 2090660 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 64 Google reviews

5
4
3
2
1
Bedford Court Healthcare Cent. Nursing Home in Silver Spring, MD — Street View
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What this means for your family

While Bedford Court offers a beautiful environment and an active social life for independent residents, recent reviews indicate a concerning trend regarding maintenance responsiveness and care quality. We strongly recommend that families tour the facility, but also insist on speaking with current residents about their daily experience and verify the current status of maintenance and care staffing before committing.

Google Reviews

Google Reviews

64 reviews on Google
Bedford Court is generally well-regarded for its independent living environment, with many residents and families praising the friendly staff, social atmosphere, and well-maintained grounds. However, there are significant concerns regarding declining service quality, poor food standards, and lack of responsiveness to maintenance requests and resident care needs in recent years.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean6.0Activities9.0MedsN/AMemoryN/AComms4.0Value3.0

Strengths

  • Warm, welcoming staff members
  • Active social calendar and community events
  • Attractive, well-maintained grounds and courtyard
  • Helpful and informative sales/tour team

Concerns

  • Declining food quality and service (mentioned by 3 reviewers)
  • Lack of responsiveness to maintenance and resident issues (mentioned by 2 reviewers)
  • Inadequate care and oversight for residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'19(3)'21(9)'23(15)'25(10)'26(5)

Distribution · 67 analyzed

5
55
4
4
3
2
2
1
1
5

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience here?
  • 2With the beautiful courtyard and active social calendar mentioned by so many, what are some of the most popular community events residents look forward to each week?
  • 3We understand that dining is a major part of quality of life; how are you currently addressing feedback regarding meal variety and service to ensure residents are satisfied?
  • 4Given the 13 recent state violations, could you walk us through the specific steps the facility has taken to improve oversight and ensure consistent care standards?
  • 5When a maintenance or personal resident concern arises, what is the standard process for reporting it, and how do you ensure families stay updated on the resolution?
  • 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents living here?

Personalized based on this facility's data


Key Review Excerpts

The food service is a complete disgrace. The food is invariably cold by the time it is served.

Family member · 2025☆☆☆☆

Bedford Court is filthy, poorly maintained, and offers a shockingly terrible head doctor and nurse.

Family member · 2024☆☆☆☆

Price continues to rise and quality dropping from years earlier. Eg been waiting over 10 mos for repair of damaged bathtub.

Resident/Family · 2026★★☆☆☆
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
70%
Registered nurses for medical care
Total Nursing
4.88hrs
OK
All nurses + aides combined
Staff Turnover
24%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MD
22.2%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
MD
21.5%
Montgomery
8.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.5%
MD
16.6%
Montgomery
23.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.7%
Worse than Avg
Here
89.7%
US
95.5%
MD
96.6%
Montgomery
92.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
19.4%
MD
25.1%
Montgomery
19.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
15.4%
MD
14.1%
Montgomery
12.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.3%
Better than Avg
Here
84.3%
US
79.7%
MD
80.6%
Montgomery
71.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.4%
Better than Avg
Here
84.4%
US
81.8%
MD
78.7%
Montgomery
73.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MD
1.3%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Near state avg (18.9)
5 complaint-triggered

Bedford Court Healthcare Center has recurring deficiencies across multiple surveys, with families filing complaints about care quality and grievance handling. The facility shows persistent issues with care planning, resident rights, and medication management, appearing in 2019 and again in 2024. While all deficiencies have correction dates, the pattern of repeated violations in core care areas warrants careful consideration during visits.

Mar 20, 2026Complaint
2
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 12, 2024Routine
14
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Dec 12, 2024Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 27, 2020Routine
5
0221Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 11, 2019Routine
6
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0677Minimal · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bedford Court Healthcare Cent.

Organization Type

for profit

Chain Affiliation

Chain Name

Sunrise Senior Living

Chain Size

5 facilities nationwide

Chain avg rating: 4.2/5 · Rank 1 of 6 (Best)

Ownership & Management

Owners

Welltower Opco Group LLC

Owner · Organization

Welltower INC

Owner (parent company) · Organization

Welltower Trs Holdco LLC

Owner (parent company) · Organization

Key personnel

Sunrise Senior Living Management INCManagerBernstein, ChristinaManagerCoelho, AndrewManagerFalco, DeniseManagerFrantz, EdwardManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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