Bedford Court Healthcare Cent.
Strong Medicare quality ratings; families often praise warm, welcoming staff members. Still worth an in-person visit.
based on 64 Google reviews

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What this means for your family
While Bedford Court offers a beautiful environment and an active social life for independent residents, recent reviews indicate a concerning trend regarding maintenance responsiveness and care quality. We strongly recommend that families tour the facility, but also insist on speaking with current residents about their daily experience and verify the current status of maintenance and care staffing before committing.
Google Reviews
Google Reviews
64 reviews on Google“Bedford Court is generally well-regarded for its independent living environment, with many residents and families praising the friendly staff, social atmosphere, and well-maintained grounds. However, there are significant concerns regarding declining service quality, poor food standards, and lack of responsiveness to maintenance requests and resident care needs in recent years.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff members
- Active social calendar and community events
- Attractive, well-maintained grounds and courtyard
- Helpful and informative sales/tour team
Concerns
- Declining food quality and service (mentioned by 3 reviewers)
- Lack of responsiveness to maintenance and resident issues (mentioned by 2 reviewers)
- Inadequate care and oversight for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience here?
- 2With the beautiful courtyard and active social calendar mentioned by so many, what are some of the most popular community events residents look forward to each week?
- 3We understand that dining is a major part of quality of life; how are you currently addressing feedback regarding meal variety and service to ensure residents are satisfied?
- 4Given the 13 recent state violations, could you walk us through the specific steps the facility has taken to improve oversight and ensure consistent care standards?
- 5When a maintenance or personal resident concern arises, what is the standard process for reporting it, and how do you ensure families stay updated on the resolution?
- 6How does your nursing team coordinate with local medical providers to handle urgent health changes or emergencies for residents living here?
Personalized based on this facility's data
Key Review Excerpts
“The food service is a complete disgrace. The food is invariably cold by the time it is served.”
“Bedford Court is filthy, poorly maintained, and offers a shockingly terrible head doctor and nurse.”
“Price continues to rise and quality dropping from years earlier. Eg been waiting over 10 mos for repair of damaged bathtub.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bedford Court Healthcare Center has recurring deficiencies across multiple surveys, with families filing complaints about care quality and grievance handling. The facility shows persistent issues with care planning, resident rights, and medication management, appearing in 2019 and again in 2024. While all deficiencies have correction dates, the pattern of repeated violations in core care areas warrants careful consideration during visits.
Mar 20, 2026Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 12, 2024Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 12, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 27, 2020Routine5
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Apr 11, 2019Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Bedford Court Healthcare Cent.
for profit
Chain Affiliation
Sunrise Senior Living
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Welltower Opco Group LLC
Owner · Organization
Welltower INC
Owner (parent company) · Organization
Welltower Trs Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
64 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
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