Bedford Center for Nursing and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 168 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and cultural programming, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved advocates; multiple reviewers noted significant issues with call-bell response times and hygiene, so regular, unannounced visits are strongly recommended.
Google Reviews
Google Reviews
168 reviews on Google“Bedford Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising the dedicated physical therapy team and the facility's strong cultural programming for Jewish residents. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and slow response times for basic patient needs like hygiene and call bells. While some families describe the environment as clean and professional, others warn of understaffing and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Strong cultural and religious programming
- Clean and well-maintained facility environment
- Attentive and compassionate individual staff members
Concerns
- Neglect and poor hygiene (unattended patients, soiled linens) (mentioned by 9 reviewers)
- Slow or non-existent response to call bells/emergencies (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 5 reviewers)
- Poor quality of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your facility's strong focus on cultural and religious programming, how are these activities integrated into the daily routine for new residents?
- 2I noticed your team is active in responding to feedback online; what is the best way for families to communicate directly with management to ensure concerns are addressed promptly?
- 3With a 3-star staffing rating, what specific protocols do you have in place to ensure that call bells are answered in a timely manner throughout the day and night?
- 4Some families have expressed concerns regarding hygiene and laundry services; could you walk me through your daily schedule for room cleaning and personal care assistance?
- 5Since physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the daily dining and social schedule to ensure residents are well-nourished?
- 6How does your nursing team manage medication administration and monitoring to ensure accuracy and consistency for residents with complex needs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy sessions are very beneficial. Also Rose, one of the social workers, is a really big help figuring out paperwork and being an advocate for my grandma.”
“The staff is taught how to avoid answering questions. The food is disgusting. Be prepared to spend on Door Dash or Uber Eats. You can get results for the issues you may have if you’re not afraid to stand up for yourself.”
“The religious services, PT and assorted activities keep him active and interested through out the day. The Rabbi and/or visitors are in touch daily with encouragement and company.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring fire safety and building infrastructure deficiencies, particularly with emergency exits, smoke barriers, and fire safety systems appearing across multiple surveys from 2020 to 2025. Families filed complaints that triggered investigations into abuse response procedures and accident prevention. While all deficiencies show correction dates, the persistent recurrence of similar safety issues suggests ongoing challenges with maintaining compliance standards.
Mar 19, 2025Routine9
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Jun 13, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2023Routine12
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 27, 2020Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Ownership & Operations
Who Operates This Facility
Bedford Center for Nursing and Rehabilitation
for profit
Chain Affiliation
Allure Group
6 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Basch, Jack
Owner
Greenberger, Sidney
Owner
Klein, Zvi
Owner
Landau, Joel
Owner
Rubin, Marvin
Owner
Rubin, Solomon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit bedfordcenterrehab.com
Medicare data downloads
Original nursing home datasets
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