Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 14 Google reviews

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No Medicare penalties on record · 2 findings in latest survey
Bedford Care Ctr-Monroe Hall has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and effective rehabilitation therapy programs. Review the component ratings and current source records before deciding.
Bedford Care Center-Monroe Hall receives highly polarized feedback, with many families praising the compassionate, professional staff and successful rehab outcomes. However, significant concerns exist regarding communication, medical oversight, and a perceived decline in resident health status during short-term stays.
Quality Themes
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Concerns
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Distribution · 15 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The compassion, the skill, the overall care from those who helped on the business side to get my mother-n-law into Bedford Care Center, Monroe Hall...all the way to the receptionist at the front desk, to the administrative staff, to the nurses, to the aides, to the cooks, to the maintenance staff who cleaned the floors and rooms...our family felt each one was God sent!”
“I did have a meeting with the director,DON, mds nurse, physical therapy and etc. I have POA and I was told I didn’t have to be consulted if my mother could make decisions. She is now in the hospital.”
“The nurses and staff worked very hard with my dad. We saw improvements from Day one, and he was discharged to go home on schedule.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Bedford Care Center has concerning complaint-triggered deficiencies regarding protection from abuse and neglect, with families filing reports about inadequate response to alleged violations and failure to properly report incidents. The facility shows recurring issues with resident rights, care planning documentation, and quality of care including respiratory and incontinence management. While all deficiencies have been corrected according to federal records, the pattern of abuse protection failures warrants careful consideration during any visit.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Bedford Care Ctr-Monroe Hall
for profit
Bedford Care Centers
7 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 7
Owners
Bedford Health Properties, LLC
Owner · Organization
Michael E. Mcelroy Family Trust Fbo Michael E. Mcelroy, Jr.
Owner (parent company) · Organization
Bevon, Nicole
Owner (parent company)
Mcelroy, Michael
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
14 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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