Bedford Care Center of Mendenhall
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- High staff turnover (66%)
- High RN turnover (67%)
Bottom 25% in MS · Below recommended RN staffing · Worst in BEDFORD CARE CENTERS chain · $39,354 in fines
What this means for your family
While the facility has historically been praised for its cleanliness and activities, recent feedback indicates a potential decline in staff professionalism and communication. When touring, pay close attention to how staff interact with residents and phone inquiries to ensure the environment aligns with your expectations for respectful care.
Google Reviews
Google Reviews
7 reviews analyzed“Bedford Care Center of Mendenhall receives polarized feedback, with some families praising the professional staff and clean environment while others report significant issues with customer service and staff demeanor. While some long-term experiences highlight quality care and activities, recent reports suggest a decline in professionalism and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Professional staff interactions
- Quality activities for residents
- Convenient proximity to local hospital
Concerns
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility is located very close to the local hospital; how do you coordinate with them when a resident requires urgent medical care?
- 2Could you walk me through how your team ensures consistent and clear communication with families regarding a resident's daily health status and care plan updates?
- 3I see you have a variety of activities for residents; what are some of the most popular programs that help residents stay engaged and connected with each other?
- 4We value a supportive environment; how do you foster a culture of professionalism and kindness among your staff to ensure every resident feels respected?
- 5Given the recent focus on improving quality standards, what specific steps is the leadership team taking to address the areas identified in your latest health inspections?
- 6Since you have a smaller community of 60 residents, how does this size help your staff provide more personalized attention to each individual's needs?
Personalized based on this facility's data
Key Review Excerpts
“We’ve had a great experience with Bedford since our mom has been there. The facility is clean and the staff members are very professional. They provide quality food and activities for the residents.”
“They are very rude. They have no type of customer service, especially over the phone, do not trust them with your people, who would want rude and unprofessional women taking care of their family”
“Friendly environment with professionals that love their job”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
7
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with recurring problems in care planning, accident prevention, and medication management. The facility has struggled with developing complete care plans for residents and maintaining safe environments free from hazards, with these issues appearing across multiple surveys from 2023 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality care.
Dec 17, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 6, 2025Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 5, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Dec 13, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 7, 2023Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Apr 30, 2021Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Dec 17, 2025
$62,160
Fine
Aug 5, 2024
$30,602
Payment Denial
Aug 5, 2024
11-day denial
Fine
Dec 13, 2023
$4,376
Fine
Dec 13, 2023
$4,376
Ownership & Operations
Who Operates This Facility
Bedford Care Center of Mendenhall
for profit
Chain Affiliation
Bedford Care Centers
7 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 7 (Worst)
Ownership & Management
Owners
Bedford Health Properties, LLC
Owner · Organization
Michael E. Mcelroy Family Trust Fbo Michael E. Mcelroy, Jr.
Owner (parent company) · Organization
Bevon, Nicole
Owner (parent company)
Mcelroy, Michael
Owner (parent company)
Janet F Mcelroy Family Trust Fbo Nicole Mcelroy Bevon
Owner (parent company) · Organization
Worrell, Stephen
Owner (parent company)
Bevon, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit bedfordcarecenters.com
Medicare data downloads
Original nursing home datasets
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