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Nursing HomeMedicaid Investigative

Beckley Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Heartland Drive, Beckley, WV 258010Licensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 56 Google reviews

5
4
3
2
1
Beckley Healthcare Center Nursing Home in Beckley, WV — Street View
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What this means for your family

While the physical therapy department is frequently cited as a strength, the facility suffers from severe, recurring reports of neglect, understaffing, and poor hygiene. We strongly advise families to conduct unannounced visits during off-hours and weekends to observe actual staffing levels and response times before making a decision.

Google Reviews

Google Reviews

56 reviews on Google
Beckley Healthcare Center receives highly polarized feedback, with a significant number of reviewers reporting severe neglect, unsanitary conditions, and chronic understaffing. While a minority of families and patients praise the physical therapy department and specific staff members for their dedication, these positive experiences are frequently overshadowed by reports of delayed medical care, poor hygiene, and unresponsive staff.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean1.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy department
  • Select dedicated and compassionate nursing staff
  • Successful rehabilitation outcomes for some patients

Concerns

  • Chronic understaffing leading to delayed response times for patient assistance (mentioned by 12 reviewers)
  • Poor facility cleanliness and hygiene standards (mentioned by 8 reviewers)
  • Inadequate medical care and medication management (mentioned by 7 reviewers)
  • Poor quality and inappropriate food/dietary management (mentioned by 5 reviewers)
  • Unprofessional staff behavior and lack of communication (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'20(4)'22(6)'24(13)'26(8)

Distribution · 62 analyzed

5
19
4
2
3
2
2
2
1
37

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the feedback regarding response times, what is your current protocol for ensuring residents receive timely assistance when they use their call lights?
  • 2Could you walk me through your current cleaning schedule and the specific measures in place to ensure high standards of hygiene throughout the facility?
  • 3How does your team manage medication administration to ensure accuracy and consistency for each resident?
  • 4I noticed the facility has a strong physical therapy department; how do you coordinate that care with the nursing staff to ensure a smooth recovery process?
  • 5What steps are being taken to improve communication between the nursing team and family members regarding a resident's daily health status?
  • 6Could you describe the process for dietary planning, and how do you ensure that meals are both nutritious and appropriate for residents with specific dietary needs?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy department is fantastic. Love the nursing and CNA staff. The house doctor, best ever. Unfortunately, the facility itself needs updating and the food is horrible.

Family member/Visitor · 2025★★★★

I watched the way they treat all their patients and the way they come over and interact with myself and my family while visiting with my mom. The staff, show full devotion to their patients and their families.

Family member · 2024★★★☆☆

My mom just passed away here n it's their fault, lack of care and starvation!

Family member · 2024★★★☆☆
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
3.76hrs
92%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.3%
Mixed vs Avgs
Here
29.3%
US
19.5%
WV
27.0%
Raleigh
45.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.7%
Better than Avg
Here
11.7%
US
15.4%
WV
14.0%
Raleigh
21.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
12.1%
WV
7.2%
Raleigh
8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
15.3%
WV
17.2%
Raleigh
15.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
19.4%
WV
22.3%
Raleigh
18.2%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility5.7%
Worse than Avg
Here
5.7%
US
3.2%
WV
4.5%
Raleigh
1.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility38.3%
Worse than Avg
Here
38.3%
US
79.7%
WV
79.4%
Raleigh
74.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.1%
Mixed vs Avgs
Here
79.1%
US
81.8%
WV
78.4%
Raleigh
83.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Raleigh
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
4penalties
63 complaint-triggered
$81,361 in fines

Beckley Healthcare Center has significant and persistent issues, with most deficiencies (58 of 83) triggered by family complaints about resident safety and abuse protection failures. Recurring problems span care planning, accident prevention, infection control, and medication management, with similar issues appearing across multiple surveys from 2023 through 2026. While the facility reports correcting deficiencies, the ongoing pattern of complaints suggests systemic care quality concerns that families should carefully consider.

Jan 13, 2026Routine
11
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jan 13, 2026Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 11, 2025Routine
9
0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jun 18, 2025Complaint
4
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 20, 2025Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 10, 2025Routine
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 20, 2025

$12,428

Fine

Feb 28, 2024

$48,815

Fine

Nov 28, 2023

$8,190

Fine

Sep 21, 2023

$11,928

Ownership & Operations

Who Operates This Facility

Owner / Operator

Beckley Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

122 facilities nationwide

Ownership & Management

Key personnel

Groves, DonnaOfficer / DirectorRomeo, DominicOfficer / DirectorStoltz, CharlesOfficer / DirectorWilheim, RonaldOfficer / DirectorHeartland Mgt Co., LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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