Beckley Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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What this means for your family
While the physical therapy department is frequently cited as a strength, the facility suffers from severe, recurring reports of neglect, understaffing, and poor hygiene. We strongly advise families to conduct unannounced visits during off-hours and weekends to observe actual staffing levels and response times before making a decision.
Google Reviews
Google Reviews
56 reviews on Google“Beckley Healthcare Center receives highly polarized feedback, with a significant number of reviewers reporting severe neglect, unsanitary conditions, and chronic understaffing. While a minority of families and patients praise the physical therapy department and specific staff members for their dedication, these positive experiences are frequently overshadowed by reports of delayed medical care, poor hygiene, and unresponsive staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Select dedicated and compassionate nursing staff
- Successful rehabilitation outcomes for some patients
Concerns
- Chronic understaffing leading to delayed response times for patient assistance (mentioned by 12 reviewers)
- Poor facility cleanliness and hygiene standards (mentioned by 8 reviewers)
- Inadequate medical care and medication management (mentioned by 7 reviewers)
- Poor quality and inappropriate food/dietary management (mentioned by 5 reviewers)
- Unprofessional staff behavior and lack of communication (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the feedback regarding response times, what is your current protocol for ensuring residents receive timely assistance when they use their call lights?
- 2Could you walk me through your current cleaning schedule and the specific measures in place to ensure high standards of hygiene throughout the facility?
- 3How does your team manage medication administration to ensure accuracy and consistency for each resident?
- 4I noticed the facility has a strong physical therapy department; how do you coordinate that care with the nursing staff to ensure a smooth recovery process?
- 5What steps are being taken to improve communication between the nursing team and family members regarding a resident's daily health status?
- 6Could you describe the process for dietary planning, and how do you ensure that meals are both nutritious and appropriate for residents with specific dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is fantastic. Love the nursing and CNA staff. The house doctor, best ever. Unfortunately, the facility itself needs updating and the food is horrible.”
“I watched the way they treat all their patients and the way they come over and interact with myself and my family while visiting with my mom. The staff, show full devotion to their patients and their families.”
“My mom just passed away here n it's their fault, lack of care and starvation!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Beckley Healthcare Center has significant and persistent issues, with most deficiencies (58 of 83) triggered by family complaints about resident safety and abuse protection failures. Recurring problems span care planning, accident prevention, infection control, and medication management, with similar issues appearing across multiple surveys from 2023 through 2026. While the facility reports correcting deficiencies, the ongoing pattern of complaints suggests systemic care quality concerns that families should carefully consider.
Jan 13, 2026Routine11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 13, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 11, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 18, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 10, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 20, 2025
$12,428
Fine
Feb 28, 2024
$48,815
Fine
Nov 28, 2023
$8,190
Fine
Sep 21, 2023
$11,928
Ownership & Operations
Who Operates This Facility
Beckley Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Pine Lodge
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Majestic Care of Beckley
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Raleigh Center
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Hilltop Center
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