Bayou Pines Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (71%)
- High RN turnover (77%)
Below average in Texas · Critically understaffed (RN) · Very high staff turnover · $21,645 in fines
What this means for your family
This facility has a proven history of providing deeply compassionate nursing and excellent physical therapy. However, families should be extremely vigilant regarding staffing levels and communication, as recent trends show significant issues with call button response times and administrative responsiveness to billing disputes.
Google Reviews
Google Reviews
41 reviews on Google“Families often praise the compassionate nursing and therapy staff, with several long-term residents' families highlighting the facility as a 'Godsend.' However, recent reviews raise significant concerns regarding staffing shortages, slow response times to call buttons, and poor food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical therapy department
- Clean environment with no noticeable odors
- Professional administrative and office staff
Concerns
- Staffing shortages and slow response to call buttons (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Difficulties with billing and communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care is maintained during busy shifts?
- 2What steps is the facility taking to improve response times for call buttons and ensure residents are attended to quickly?
- 3Could you tell me more about the dining experience and what kind of menu variety is available for residents?
- 4How does the administration handle communication with families regarding billing or updates on a resident's care?
- 5What kind of daily activities or social programs are available to keep residents engaged and active?
- 6In the event of a medical emergency after hours, what is the protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff went above and beyond to make her feel loved and comfortable. A special thank you to Charlotte, Shannon, and Bernice for their kindness, compassion, and dedication—they treated my mother like family, and that means the world to us.”
“Physical therapy worked to get her legs stronger to walk, the dining hall is great and food is always smelling good! the activities keep her busy and everyone there seems to care and takes part in keeping residents active and healthy!”
“They are always short staffed and do not answer call buttons. It took 45 minutes one day for someone to come to the room. The food served is absolutely horrible.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports at Bayou Pines, with eight complaint-triggered deficiencies spanning care planning, nursing staffing, and infection control. The facility shows persistent problems with resident assessment and care planning across multiple surveys, plus recurring issues with adequate nursing staff levels. Two recent deficiencies from January 2026 remain uncorrected with no plan submitted, raising concerns about the facility's responsiveness to identified problems.
Jan 15, 2026Complaint2
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 16, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Aug 1, 2025Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 11, 2025Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 31, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Sep 16, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
TDT LAMARQUE MGMTCO LLC
JONATHAN CLARK
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit bayoupinescarecenter.com
Medicare data downloads
Original nursing home datasets
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